Today I'm going to write about trolls in technology journalism. But first let me hold up my hands and admit it: it's a slow news day.
A technology story published on the Internet attracts trolls like a magnet hoovering up iron filings. Particular tech topics are all but guaranteed to beget the specially abusive, atrociously spelled ALL CAPS tribute of the troll -- or keyboard hero as he/= or she (oh who am I kidding? he) is sometimes known.
I'm not talking about the general reader -- or indeed anyone posting reasoned, constructive comments, whether they're positive or negative. Keep those comments coming, please!
Trolls are a distinct and separate breed. They're a very vocal minority of Internet commenters who can be likened to swimmers who, ignoring the accepted direction of travel, plough right up the middle of the lane -- forcing everyone around them to stop and splutter.
Generally speaking, a tech troll can be drawn forth by any article in which an Apple product such as the iPhone is praised (or even mentioned). Dare to compare an Apple product to an Android product and that really is a red rag to a troll.
Other present day tech troll triggers include pointing out BlackBerry needs to up its game, saying anything negative about any Sony product, and of course expressing any opinion in favour of one OS when alternatives exist -- although at present pro-Android opinions are probably the least controversial point of view from a troll's perspective, at least on this website.
Certainly the trolls that chase after select CNET stories like a pack of paparazzi determined to capture the perfect example of "car-crash journalism" -- as one of the more creative trollisms put it recently -- do tend to be pro-Android (or 'Android fanboys' in trollspeak). But it wasn't always so.
What happened to the Apple fanboys?
In years gone by, pro-Apple trolls were all the rage -- and Microsoft (or "Micro$oft" as it was tiresomely trolled) was the tech giant du jour that worked trolls into the biggest, slavering froth of all. As the French would say, plus ça change.
One thing that unites trolls across the digital ages (and maybe even before, when trolls penned hatemail in green biro) is their use of language. Trolls' terribly spelled arguments rarely stray from established rhetorical furrows, beaten out over years by the troll pack, just as their worldview rarely lifts off its monotheistic rails.
Particular pet phrases are regurgitated time and again -- tried and tested catchphrases intended to deflate a piece of journalism and devalue the journalist who's written it. The problem is, as with any cliché, these insults have lost their semantic sting. They've had one too many outings. They've become laughably predictable.
Just this week a particularly enterprising troll took the time and trouble to tweet at me with predictably trollish sentiment. Instead of collapsing in a heap clutching my emotional pain centres, I decided it would be fun to ask fellow tech journalists what are the most oft-repeated trollisms they encounter. Collectively, could we identify the most prolific keyboard hero catchphrases of the Internet?
Trolling Avengers: Assemble!
Several clear threads emerged in the resulting crowd-sourced document. So here, in a bid to encourage trolls to be more creative in their insults (tip: the Shakespearean insult generator is a great place to start) I present the 10 most oft-repeated trollisms in tech journalism.
1. U r bias!
Possibly the predominant sentiment of trolls everywhere -- also frequently expressed as, "I notice X advertise on your site. How much did X pay you for this story?" or more pithily: "Advert" -- it expresses a troll's sense of injustice at the journalist's opinion not being the same as their opinion. But that's merely scratching the surface of "u r bias". In truth this catchphrase communicates absolute outrage that the journalist has an opinion at all.
Which leads me to:
2. Report some NEWS, not your stupid opinion!
Ah, what a black and white world the troll inhabits. There are no truths here, no complex, layered realities. No sense that a blog post might legitimately convey opinion. Oh, no. There is right or there is wrong. And there is "NEWS" or there is "non-sense". Unfortunately for the troll, this is wishful thinking. Journalism is not limited to news -- even newspapers carry leaders, columns, analysis and features -- nor is news composed of absolute, binary truths. If it were, we would need no journalists, only mathematicians.
3. How is THIS news? Nobody cares about this!
A variant of 2, which critiques the news values of the journalist's publication because they do not directly mirror the troll's news values. This sentiment can also be expressed with less outrage and more sarcasm as the following classic deflator:
4. Slow news day?
Trolls really love a spot of sarcasm, don't they?
5. This is the worst review/article/analysis ever!
One of the most posted trollisms ever. Often found sitting as the cherry atop an angry screed that goes into minute, ordinal detail explaining exactly how the journalist has got it so very, superbly wrong. Sadly the frequency with which "this is the worst review/article/analysis ever" appears has undermined its absolutist sentiment -- creating a dynamic of extreme irony.
Which leads me to:
6. I didn't even need to read this to know what it would say!
Having critiqued the journalist's craft (as, at best, "sloppy journalism" or "not journalism at all" or simply "advert"), the troll graduates to cynicism. Standing in the cynic's canyon, he or she proclaims the journalist's writing as so absolutely predictable it need not be read -- thus continuing to mine the rich seam of irony previously opened up.
7. I can't believe you get paid to write this rubbish!
And from cynicism it's but a short hop to disgust -- typically fiscal in nature (which leads me to suspect trolls aren't as well paid as they'd like to be, and certainly unaware of journalism's limited pecuniary rewards). The companion catchphrase to 7 involves calling for the journalist to be sacked. Such as the tweet which sparked this article: "Your article was atrocious. Not journalism at all. Go queue yourself at the unemployment line. Thanks."
8. I won't be visiting [site name] ever again!
Finally we arrive at absolute rejection. However, the irony of the troll's rejection is that it is not, in fact, absolute. Trollisms such as, "Do you not get bored reporting this stuff?" and "this is now the last place I come for tech news" frequently fire forth from the same keyboard hero. Also consider the following refrain: "I'm so sick of these bias articles, I won't be visiting [site name] ever again!" -- which clearly requires repeat visits for the experienced sentiment to be expressed.
9. I HATE YOU. YOU'RE A ****/WORSE THAN HITLER!
Irrational abuse (typically written in ALL CAPS) is the natural child of rejection and highly abusive trollisms are, sadly, not as rare as you might hope. Obscene words and abusive sentiments are also often paired with extremely disproportionate comparisons that liken the journalist/article to the most inhuman people/events in history. Or call for the journalist to commit suicide. This troll really has hit bottom.
10. This is very interesting, I would like to take the opportunity to link to [my own utterly irrelevant site www]...
Spam is also a form of trolling -- possibly the lowest form of trolling there is. Discuss!
What are you favourite trollisms? Post the best keyboard hero catchphrases you've come across in the comments below or troll our Facebook page or Twitter account -- adding the hashtag #keyboardherocatchphrases so we'll know you for the witty faux troll you are.

Comments 53
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anonymous 18 May, 2012 12:34
i despise people that type 'teh internets' in any shape or form or in any context!
anonymous 18 May, 2012 12:40
You mewling ****.
If that's not a Shakespearean insult, it should be.
anonymous 18 May, 2012 12:41
I like to read reviews on the web, and not so importantly i like to read the comments because it's good to hear what like minded (and not) people are saying and thinking...
Sifting through wades of absolute rubbish that people leave as comments trying to find something intetesting is becoming a chore. Although, idiots writing crap will never stop me visiting sites like CNET where i get all my gadgety techy spoils hehe keep up the good journalism peeps!
anonymous 18 May, 2012 12:52
I can't believe you get paid to write this rubbish!
oh wait...
anonymous 18 May, 2012 12:55
U mad bro? ;)
anonymous 18 May, 2012 13:04
At the risk of creating troll cliche number 11, about 15 percent of the time the trolls have a point - there are sometimes far too many shallow stories that imbue Apple products with deep significance.
Criticism of the independence of journalism should never be dismissed as lightly.
Choccie Milk 18 May, 2012 13:07
Recently the strangest trolling I've seen on CNET is one user who just posts a string of numbers on various articles. I mean just why?
anonymous 18 May, 2012 13:07
I read the article. This article in itself is trolling.
anonymous 18 May, 2012 13:13
(Obviously sang to the iconic Monty Python Spam song)
Trolly Trolllll! Trolly Troll Troll! Trolly Trollll! Trolly Troll Troll! Trolly Troll! Trolly Troll! TROLL TROLL TROLL TROLL!!!!!!!!!
Mat Greenfield 18 May, 2012 13:16
@anonymous 18/5/2012, 13:04
You're right that criticism should be taken on-board, but I've never thought that CNET praised Apple any more than other sites do, or any more than they deserve. What's more, the products Apple make are by no means perfect and the reviews dutifully reflect that.
Apple do a lot of things well, and in a lot of markets they've set the benchmark that a lot of companies are trying to beat and so drawing comparisons in reviews and articles is relevant and necessary. Reviewing an Android tablet without alluding to the iPad (particular when the former is marketed as a killer of the latter) would be doing the product itself a disservice.
anonymous 18 May, 2012 13:32
"Deflate and devalue" could be the mission statement of the Society of Trolls.
anonymous 18 May, 2012 13:34
I don't think the OP knows what trolling is. He seems to think it's someone who critiques something in a fairly abusive manner. He needs to visit 4chan or just go read urbandictionary if that's not too much hassle. Unless he's trolling...
anonymous 18 May, 2012 13:36
Slow news day!
Choccie Milk 18 May, 2012 13:41
I think trolls probably fall into two categories:
1) Trolls who know they are trolls but for some reason just enjoy annoyed people's responses.
2) Trolls who genuinely believe what they're saying is true but are being complete idiots.
But then there are also people who aren't trolls but get labeled as such by others because they hold a certain view.
Mat Greenfield 18 May, 2012 13:46
Strictly speaking, trolls are meant to be people who say things in order to provoke a reaction regardless of whether or not these are opinions they actually hold. Over time, the term has been gradually extended to include people who post overly abuse or unnecessarily rancorous comments. At least, that's my understanding of it.
anonymous 18 May, 2012 13:52
so.. slow news day?
anonymous 18 May, 2012 13:54
this article is awesome. this is the first comment i have left in about.....well this might actually be my first. I'm losing my commenting virginity to you because you have woo'd me with such truths. I thought it was just me that hated the trolls but now I not only know I'm not alone but I know what to refer to them as too. "Trolls" hahaha brilliant. P.S. CNET is awesome!!!
anonymous 18 May, 2012 13:55
Slow news day? :)
anonymous 18 May, 2012 13:58
Damn, should have read the comments first. My "slow news" day joke was not very original!
anonymous 18 May, 2012 14:00
heh heh. Anon @ 13:07 has a point!
shauney3 18 May, 2012 14:30
I found a hula hoop under my desk today...
anonymous 18 May, 2012 14:48
It might be a slow news day, but this was a great article. I have a theory that most of these "trolls" are teenagers, since kids seem to have this idea that if they own X, then Y, and Z are junk, and they need to defend X. What adult would think like that?
Katie Collins 18 May, 2012 14:58
@Choccie Milk - Yes, the numbers are annoying and mystifying -- we're trying to keep them under control as much we can!
@anonymous (13:07) - Meta-trolling, if you will.
samuelc 18 May, 2012 15:48
Natasha, what you're referring to isn't trolling.
Trolling is specifically posting a comment to provoke reaction from people.
The commentators you refer to posting on the articles you've written aren't trolls, they're just people annoyed with your overly biased reviews and your jibes at android users, and to be fair they've got a point.
This article in itself just adds to that feeling of discontent, as it shows that despite a myriad of people complaining about your biased reviews, you are still completely incapable of seeing that they are in fact biased, and instead put it down to you being a victim of the trolls.
I imagine you are labeling me as a troll right now, if so, you'd be wise to read the definition of troll http://en.wikipedia.org/wiki/Troll_%28Internet%29
anonymous 18 May, 2012 15:57
This article was a pure waste of my time.
Natasha Lomas 18 May, 2012 16:00
@samuelc Are you saying that comments like 'I can't believe you get paid to write this rubbish!' aren't trying to provoke a reaction?
Natasha Lomas 18 May, 2012 16:12
@samuelc Re: my apparently "biased reviews", isn't it odd that almost all the reader review averages for phones I've reviewed give them the same score as my score, give or take half a star. Perhaps all CNET readers are biased too?
http://reviews.cnet.co.uk/mobile-phones/nokia-lumia-900-review-50007129/
http://reviews.cnet.co.uk/mobile-phones/panasonic-eluga-review-50007028/
http://reviews.cnet.co.uk/mobile-phones/htc-one-v-review-50007093/
http://reviews.cnet.co.uk/mobile-phones/huawei-ascend-g300-review-50007180/
http://reviews.cnet.co.uk/mobile-phones/samsung-galaxy-y-review-50005219/
http://reviews.cnet.co.uk/mobile-phones/htc-one-s-review-50007079/
http://reviews.cnet.co.uk/mobile-phones/htc-one-x-review-50007077/
etc
anonymous 18 May, 2012 16:46
Hmm... Well, I've had my run ins with my share of trolls (and some may call me a troll - after all, I've been banned from ZDNet once for giving into my primal instincts, and engaging a troll).
The difference with what you're describing as a troll and what a "pro" troll does is persistence. A troll will not subside once they find a hook. They will hound you, follow you around, throwing as many jabs as possible in every comment, just trying to invoke a reaction. They will even come back days later, just to get the last word in and feel like they've won something.
Once you take the bait, it turns into a full troll fest complete with nothing being off limits (from accusing you of working at McDonald's, to your wife and kids not loving you because you're such a tool). One of the most aggressive trolls I've seen in the tech arena usually appends "scorpio" to his name. If you've seen his posts, then you know what a troll truly is.
These "drive-by" jabs are not necessarily trolls. They are just blowing off steam because they don't like the content of an article. They have no intentions of going round after round with anyone, they just leave a piddle stain, then move on to their next article to leave another one. A troll will leave a shower on the entire comment section just to get a rise out of their intended target.
As far as Apple taking the heat that once belonged to Microsoft? It's well earned. Every report on anything bad Apple does is met with a slew of rehearsed apologists as if they were the secret service of damage control for Apple. e.g. "They intended for the battery not to charge to 100%, because if you charge a battery to 100%, the unit would overheat and burn through your underwear" or "Why the heck would you turn the brightness up to 100% anyhow? It would burn your retinas out" (as if it's comparative to staring at the sun for 8 hours) or "Mac doesn't get viruses (technically "Malware" isn't a virus, you doorknob)."
Not only that, in an odd twist of reputation, Microsoft was deemed as one of the most ethical companies in 2011, while Apple was removing profits to publishers by removing their stores and taking 30% of their profits while attempting to form collusion with several distributors to jack prices up. They hid their shortcomings in security by denial instead of response. Responses to users on first attack of malware to Macs was rehearsed denial, until forced to respond due to negative press (they also did this with the brightness and battery issue on the iPad). Responses to exploitation of security risks that they had previously been given months in advance notice of were met with banning the person exposing it instead of fixing the issue.
Meanwhile they are busy on patenting air and attempting to crush their competition through dirty parlor tricks rather than useful innovation.
And in spite of all that, they have apologists at the ready to defend every dirty act they do.
Earned reputation doesn't even begin to describe it.
anonymous 18 May, 2012 16:48
Great article! The "comment" section so readily available to all is the perfect fishing ground for those whose opinions matter not but are spouted anyway! Trolls... lol.
anonymous 18 May, 2012 17:05
Yup, Anon 13:07 knows what's up. This article is a rant against people who have concerns that the author would rather dismiss than understand. Some people may be trolling, but others have valid criticism, perhaps poorly phrased. I also like how she assumes every visitor comes specifically to her blog or this site, and not that the users likely clicked a link and started reading before even noticing that they were at CNET.
anonymous 18 May, 2012 17:10
I think people are suspicious of the simultaneous explosion of pro-apple stories across liberal review sites and news-papers and wonder if, as they suspect, this is simply part of an Apple marketing campaign.
Mark Anderson 18 May, 2012 17:48
I'm not a troll, I'm just not a very nice person.
Look, it's all very well going on about trolls and not being biased but the perception amongst a substantial number of readers is that, well.... you are. You might want to ask yourselves why.
anonymous 18 May, 2012 17:54
Apparently this is a "NO news" day. So, what's Punky Brewster been up to?
anonymous 18 May, 2012 17:54
I think it is very telling that you seem to dismiss negative criticism as trolling. You seem to have a different definition of troll to most people.
If someone were to post a torrent of abuse on every story, from the latest Canon camera to the newest iWhatever, then I agree they could be deemed trolls, but that just doesn't happen. As far as I can see, it's mainly your pro-Apple articles that generate the abuse.
You have to ask yourself, are the critics just deranged “trolls”, or might they possibly have a genuine grievance with the way your represent your news? After all, that's what you put the comment box here for.
Ryan Simmons 18 May, 2012 21:55
It's funny because this article is pure, unadultered trollbait.Though, really the article isnt about troll "catchphrases", just the most posted comments on your articles.
U mad?
damien2501 18 May, 2012 22:56
Im sick of lazy negative cloned comments so I'm glad this article was written. If you have an opinion back it up, don't just state it, or at least reason on it. Trolling is destructive boring and lazy.
Mark Anderson 18 May, 2012 23:32
@Natasha
Statistics isn't your strong point, is it? A half a star variance represents +/- 10% on the scale you're using.
The criticism's really gotten to you, hasn't it?
anonymous 19 May, 2012 06:09
Cool story, bro.
anonymous 19 May, 2012 09:26
this article is terrible. if saying that makes me a troll then so be it!
anonymous 19 May, 2012 11:19
Isn't a half star the smallest denomination? Seems you can only score in 10% increments.
Still Apple biased though.
andydandy 19 May, 2012 20:19
Good article - well I read it all which is a good thing. Not quite sure that you defined trolling well, I thought that this just meant to be an ignorant idiot deliberately trying to cause offence and hurt. But we get the point. Also the one thing trolls want is a reaction. The BEST response, causing them the MOST indignation is to IGNORE them. People ignore them in the real world, which is why they turn to the virtual. I like CNET, and always read reviews before buying. Mostly correct too. By the way I need a new washer dryer, any chance of some reviews????
Naryan 20 May, 2012 05:40
The majority of your readers think your site is biased, so what do you do?
Well, if you're CNET, you write an article desperately trying to shame/embarass them into withholding the opinions that make you look bad. Obvious really.
Might as well have just written; "Yeah we're biased, but we said it first. It's old news now so everyone can just shut up about it."
You guys just go from strength to strength.
anonymous 20 May, 2012 16:04
Calling me a troll? I will never visit this site again! "yes i will"
anonymous 20 May, 2012 19:45
This is the worst article about trolling ever. As soon as I saw the image of what is obviously an orc I knew I was in for a horrible read.... or perhaps it was a cleverly disguised piece of troll bait that I may have fallen for....
anonymous 21 May, 2012 10:16
i have heard a lot of cool stories in my life. but this my friend tops all of them
anonymous 21 May, 2012 11:04
Good article Natasha! I hope that you writers never bow down to Angry Man. My guess is that you would ask trusted people in your network of friends whos knowledge and skill you respect for feedback regarding an article. This is what makes this article a fun analogy of the relationship it depicts.
P.S. Oy! Troll-crew, Android is ******** because if you steal something, you use that as a starting point for improvement, whereas Android is just a bleak, less functional and far uglier, copy. This is basically repeated, between the lines, in most Android reviews. You should have bought a new Nokia instead ;) Deal with it.
anonymous 21 May, 2012 11:24
if you people are funny trying to argue every little pathetic point. funny as in i'm actually laughing while I type. The more you try to argue this review the worse you 'trolls' look. take a chill pill, don't take everything literally, stop being pedantic and get a life. I haven't found a review on here that wasn't accurate. don't troll, be happy :)
anonymous 21 May, 2012 13:27
Great article. Such trolls transcend into other areas of the blogosphere too, so even as a health blogger, I recognised many things here (I especially loathe anything written entirely in caps lock. An automatic clue that the author is a moron).
Just one thing..."I'm so sick of these bias articles" should read "I'm so sick of these biasED articles" - but maybe you're commenting on the troll's linguistic abilities, in which case, excellent!
I enjoyed reading this. Thanks for giving me a smile today.
anonymous 22 May, 2012 00:35
@ Natasha Lomas
Nut up or shut up. Grow a skin if you want to survive in journalism. And by the way I think its a bit egotistical to dismiss all critisism as trolling. Your journalism isnt perfect, no ones is. Take the critisism on the chin and dont let them get you down.
anonymous 22 May, 2012 09:12
So basically a troll is anybody you don't agree with now?
Except "because they trolls" the fairy modmother will banish them from the kingdom forever and spare your blushes.
Troll article.
anonymous 23 May, 2012 11:17
A good article, sadly many sites (Slashdot/the Register, I'm looking at you) heard and encourage their trolls, in order to get that all important traffic on the comments and the sweet, sweet advertising revenue that comes with it.
You can also see this sort of trolling behavior in articles about Climate Science, Civil liberties, The Metric System, 9/11 "truth", Professor Kevin Warwick, etc. etc. I used to think that trolls knew that they were tolling and just did it for fun. I am now coming round to the idea that they really don't, these people seem to have a burning sense that the whole world is wrong and only they can fix it, if only the people in power would listen. The thing is that the people in power never do listen, because they just don't get it - that's the only explanation, isn't it?
anonymous 29 May, 2012 11:37
With these didactic denunciations you are really hitting the nail with your head.
anonymous 20 June, 2012 18:56
r u mad?