Spotify's requirement that new users sign up via Facebook has come under fire from irate users angered by the blatant back-scratching between the two companies. Now Spotify's CEO has taken to Twitter to defend the move.
"About FB registrations," Daniel Ek tweeted. "We want to remove barrier [sic] to sign-up and create a more seamless experience. As we think our users are social." But he saved his most contrite comment for the next tweet, a few minutes later.
"We'll try lots of things, and probably screw up from time to time, but we value feedback and will make changes based on it."
Pretty honest. You don't see many heads of companies admitting when they make mistakes, except in the face of fierce public criticism, such as the iPhone 4 antenna debacle.
Ek didn't back down completely though. Matt Cutts, Google's head of webspam, said he couldn't recommend Spotify now, as he'd closed his Facebook account, whereas previously he happily would have. Ek replied, "What about g+ account? :)"
Nothing like a smiley to take the edge off an insult.
Word spread quickly about new Spotify users needing Facebook accounts, with blogs all over the world picking it up. Ek's timeline was filled with people tweeting him regarding the changes, with him repeating that Spotify listens to customers' feedback and makes changes based on it. We'll find out just how true that is pretty soon.
Last week Spotify announced a partnership with Facebook that lets you share music using the social network. Yesterday it was revealed new Spotify users need a Facebook account to use the standard service, whereas before you could just sign up with any email account.
What do you think of the decision, and of Ek's comments? Let us know on our Facebook page, or the comments section below. And let us know what you're listening to while you're at it.