easyJet staff have reportedly taken a critical tweet personally, with one manager at Glasgow airport threatening to not let a passenger on his flight after an angry comment on the social media site.
Mark Leiser, a lawyer and PhD student from Glasgow, tweeted last night, "Manager from easyjet just said I couldn't board flight because I criticised @easyJet on twitter before boarding the flight." The message has since been retweeted over 1,000 times.
"You're a lawyer. You know [you] can't tweet stuff like that and expect to get on an easyJet flight," Leiser reported the staff member as saying.
The tweet the airline's staff were unhappy about was this one:
Flight delayed 90min. Soldier going to miss last connection & @easyjet refusing to help pay for him to get to Portsmouth. Get right into em!— Mark Leiser (@mleiser) September 24, 2013
It's not clear what happened to the serviceman in question.
"easyJet has never denied boarding due to comments on social media," a company spokesperson said in a statement. "On the rare occasion that we consider denying boarding it is on the basis of disruptive behaviour." That doesn't deny the incident occurred, however.
Despite being threatened with having his luggage removed from the aircraft, Leiser was eventually allowed to board the delayed plane and reached London. He's since tweeted that easyJet have been in touch and he'll have more to say later today.
It's not uncommon, in my experience, for easyJet crews to be wound extremely tightly at the end of a long day, in which they've had to do as many six flights around Europe. It only takes one small delay on one of these and its ludicrously short turnaround times are completely disrupted, leaving to spiralling delays and hundreds of angry passengers.
In this case the manager seems to have completely overreacted in the worst way possible -- denying a customer their right to complain about poor treatment. The badly understood legality of social media, no doubt muddied by the Robin Hood airport trial, simply made the situation much worse.
Hopefully Mr Leiser will get a full apology and a free flight somewhere for his trouble. It would seem the least easyJet can do.
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