Orange is hiking its pay monthly prices by 4.34 per cent, in a move that has left customers steaming.
"As you probably know, inflation is at a 20-year high," the citrus-tinted network intoned in a post on its website, "which is having a significant impact on businesses and households alike."
Orange continues, in solemn tones, "Unfortunately, we've had to re-evaluate our prices for the first time and are sorry to say that there will be a 4.34 per cent increase in our monthly plan prices from 8 January 2012."
If you're on a £35 per month contract, expect to pay an extra £1.50 next year. If you currently pay £15, expect to fork over £15.64 from 2012.
Orange is saying customers will not be able to use the price hike as an opportunity to get out of their contracts. Such weasling is prohibited, the network says, because the terms and conditions of its monthly plans allow it to increase charges by up to the Retail Price Index (RPI) in a 12-month period.
Orange is at pains to point out that its hike isn't as high as the RPI measure of inflation, which stands at 5.4 per cent.
So it looks like you'll struggle to opt out. But you could try calling Orange and saying you're not happy -- there's always the chance they'll let you off the hook rather than see loads of people complain to Ofcom.
We spoke to Ofcom, who told us that under General Condition 9.6 of its rules, communications providers must provide one month of notice before making changes that are likely to be of 'material detriment' -- ie, changes that will cost you more money.
Orange has provided more than a month's notice (just), so it doesn't look as though it's breaking Ofcom's rules. If enough people complain to Ofcom, it's possible the regulatory body will launch an investigation, however.
MoneySavingExpert's Martin Lewis reckons if you tell Orange that the price hike is of 'material detriment' and that you want to leave, they might let you go. If you want to complain, you can do so to communications adjudication scheme CISAS, or to Ofcom.
Orange's sister company T-Mobile has no plans to raise prices, according to This Is Money.
Are you annoyed at Orange? Tell us in the comments section below, or on our Facebook wall.
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Comments 66
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anonymous 30 November, 2011 16:57
Bloody ******** just signed up with them
anonymous 30 November, 2011 17:28
I'm on O2 and I've already had my £15 a monthly bill increased similar to Orange, but mine was from VAT at 20%... there's not much you can do about that apart from leaving the country.
Ryan J Pattinson 30 November, 2011 17:51
its wrong my nan signed her contract last year and doesnt end till next year how can they do that to someone whos been with them 15 years ! no shes going to move soon as she can they have turned to ****
anonymous 30 November, 2011 19:02
Try to dispute under:
Section 3 of the Unfair Contracts Terms Act 1973...If you agree terms but were not given time to negotiate or read them, then they must not impose unfair conditions on you.
Regulations 5 and 6 of the Unfair Terms and Consumer Contracts Regulations 1999...if the term are not individully negotiated or cause a significant imbalance to the other perty's rights any obligation to the detriment of the consumer may be regarded as unfair.
anonymous 30 November, 2011 19:07
shouldnt be allowed ! when u take out a contract u are working to a budget and take this into account for the period of that contract !
Loadit 30 November, 2011 21:05
About time the law was changed so that when you sign a contract to pay x amount per month for x number of months/years that this a binding contract that cannot be changed. Or they could make it law that if they want to changes the tariff charged they must as now give adequate notice and the customer has the right to terminate with no charge if he disagrees with the change. After all I believe a contract is a contract and statements saying they reserve the right to increase the rate be made illegal. (You never see the statement that they reserve the right to reduce your rates in their contracts).
anonymous 30 November, 2011 22:33
Why dont we just abolish contracts altogether and let orange just do what they like, oh wait a minute...seems like thats thhe way they do things anyway....
anonymous 1 December, 2011 02:37
It says under the terms and conditions specifically sections 15.1 says that you can cancel your contract if you give notice within 14 days because their has been significant changes to the terms and conditions.
4.3 You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us telling you about the changes). However this option does not apply if:
4.3.1 we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12 month period;"
anonymous 1 December, 2011 09:12
Actually under the OFCOM guidelines they have to let you leave:
Section 9.6
"Customers must also be informed that they are entitled to terminate their contract without penalty if the change is not acceptable to them."
This is even if they have given a months notice, if OFCOM had to investigate they would have to let everyone out of contract.
Basically they're trying it on, and my guess is that most people will bend over and take it rather than complain so there won't be an investigation and they'll get away with it.
Oh and to those saying that 'a contract should be a contract etc' they shouldn't be allowed to change the terms. You should read the terms more carefully yourselves before signing; if you see a clause that says they can hike prices, reduce the amount of internet you get, or murder your kittens, chances are it's in there because they intend to use it.
To anyone who does manage to get out of contract, I would recommend giffgaff.
Naryan 1 December, 2011 09:28
It's kinda crazy that they're allowed to make a change to your "material detriment" AT ALL during the contract period, I don't know what all that "one month notice" crap is all about.
It's like saying,
"You can come to my house and rob me, so long as you sent me a threatening letter 2 weeks previously."
billfred 1 December, 2011 10:52
I'm so freaking glad I left them over the summer, tried to over change me month after month!
GIFFGAFF!!!!!!
anonymous 1 December, 2011 11:31
Fortunately it doesn't actually matter WHAT Orange says regarding your contract. The law is what matters
anonymous 1 December, 2011 15:32
Been with orange for past 15 years just phoned them to cancel due to price increase that will cost me £578 to get out of the verbal contract i have with them (no signature) will have to let it run to 2013 then leave nothing more than greed
anonymous 1 December, 2011 16:12
Absolutly fuming and I have 2 contracts with them one ending very soon which I will cancel now and another only signed up for a few months ago.
I will be calling them to see if we can come to some agreement but asume they wont.
I have been with them for over 15 yrs and had multiple contracts at one time on many occasions, I wont be using them ever again if something is not resolved on my phone call to them and will be comlaining to ofcom about this if we can not come to some sort of arrangement.
anonymous 1 December, 2011 16:31
Let's all complain to Ofcom. Make sure you do it else all this talk will be of no use.
If they want to use the system against you then lets do the same to them.
Adit Agarwal 1 December, 2011 17:04
Say 'NO' to Orange.
Take the price up yours! I've done enough Economics to know that the inflation is giving me less for every pound, not really affecting your £300m Profits!
I had originally signed up for the contract at £45, they imposed the vat increase to £46.96 soon after, WHEN the new customers were able to get the same plan for £45 at the time, and now they are increasing it again, IT is definitely of a 'material detriment' and the next part of the same term 9.6 states 'allow its Subscribers to withdraw from their contract without penalty upon such notice; '
So, I think I am definitely leaving!
anonymous 1 December, 2011 17:39
ok people what ive just done called them about 30mins waiting on the phone tell them your not willing to pay the increase and that you will cancel the direct debit mention the material detriment thing orange have ammended my plan slightly less minutes but it has brought my bill down a bit hope this helps
anonymous 1 December, 2011 17:45
After speaking to an apparently grumpy pubescent boy at orange I got no information out of them, and I struggled to find out that my bill was actually being increased.
Upon trying to cancel my contract using various different techniques including quoting ofcoms guidelines and various others, I had the sentence 'I'm sorry sir there's nothing i can do to help you' repeated for the five minutes of my phone call, even over me whilst speaking.
I am disappointed to hear orange appear to be employing stroppy teenage boys to deal with customer service as I have been a loyal customer for the past 5 years, Orange will be loosing the £65 a month I pay a month once my contract comes to an end, and I shall be taking my businesses contracts worth £1000 Per month else where at the earliest opportunity.
anonymous 1 December, 2011 19:10
instead of taking inflation out on us perhaps they need to look higher up their own food chain to the top boss that I am assuming is raking it in to the detriment of it's customers! Why can't he & the shareholders take a cut? Surely that would be fairer in the economic climate? Oh sry I forgot the rich get richer while everyone else can suffer!
anonymous 1 December, 2011 21:40
not happy with the increase, when my orange mobile contract ends in june, thats it its getting cancelled, "pay as you go" for me next, ive always had nice phones, but now im starting to relise there just not worth it, cost you a fortune to fix when they go wrong, iphone lol, more like **** phone, lol,
anonymous 1 December, 2011 22:40
I have looked into this and I am of the impression that if the consumer is not happy with any modifications with the contract they can cancel. See full details taken from the ofcom website;
9.6 Communications Providers shall:
(a) give its Subscribers adequate notice not shorter than one month of
any modifications likely to be of material detriment to that Subscriber;
(b) allow its Subscribers to withdraw from their contract without penalty
upon such notice; and shall,
(c) at the same time as giving the notice in condition 9.6 (a) above, inform
the Subscriber of their ability to terminate the contract without penalty
if the proposed modification is not acceptable to the Subscriber.
anonymous 1 December, 2011 23:24
in relation to the unfair terms in consumer contract regs, you could argue under that section however if look at the OFT's guidance on applying the sections it does say that RPI increases are legitimate
anonymous 2 December, 2011 11:15
Its only £1.50.... get over it
anonymous 2 December, 2011 11:42
The problem for me is not the 4% rise. It is that Orange had quite a good 3G network in June 2009. With everyone taking on smartphones, I struggle to get 3G in London most of the time, and sometimes it takes me 20 minutes to check a train time or load a map.
They told me that there is nothing they can do about it and that I was still legally binded to my contract even though I could rarely get 3G.
David Wormley 2 December, 2011 13:19
Vodafone did a similar thing a couple of months ago, but that didn't seem to get much/any coverage. Not happy.
anonymous 2 December, 2011 15:30
in reply to "Its only £1.50.... get over it"
our business tariff will increase by £30 per month due to this so your comment is not really that valid to some people £1.50 is a lot of money, plus you don't get the point, I think most people are more annoyed of the way that they have gone about it, 2 months ago orange changed their Orange Care terms and changed the £15 admin fee to a £50 excess "to fall in line with other insurance companies" at the moment it appears all that Orange want to do is keep increasing the bills of its existing loyal (soon not to be) customers
anonymous 2 December, 2011 20:14
I think Orange are missing the point of a 'Contract'. It will only cost me a few pounds but it is the principle that matters. You buy a contract at a known cost so that your bills are controlled for the services you use, that is of course unless you're an Orange customer. Will definitely not be renewing with them in July.
anonymous 2 December, 2011 21:06
I'm so angry about this. I'll definitely be complaining- orange give enough hassle and get enough money out of me and others! I've seen a lot o comments saying that it's 'only £1.50' but really?! That's an extra £18 per year orange will get from me! I don't know about anyone else but I'm pretty sure I rather that £18 was in my bank and not theirs.
anonymous 2 December, 2011 21:49
Just spoke to Orange about this, for me it is a £1.08 increase per month, but as with others it is the WAY in which they have gone about this that is unacceptable. I know full well I should have read the terms word for word, but I didnt - because I am human and not all of us do. Orange are sticking to their guns and will not budge, in fact their patter is an insult to be honest. I will be seeing where I stand legally with Ofcom and also get free legal advice, if I can cancel I will, out of principle. Large companies are simply seeing us as a commodity and it has to stop.
anonymous 2 December, 2011 22:42
No doubt the other network providers will follow suit; especially if the gutless OFCOM just bark at Orange rather than biting their greedy little hands off for their underhand way of stiffing us.
Sadly I still have another 18 months to go before I get out of my contract, but quite frankly give it another 6 and I'll buy my way out and take the hit. Trouble is, where does one go for a more reliable & trustworthy provider? Just like with the energy companies: they're all probably colluding with each other so it doesn't matter who you turn to you'll still get hit with crap like this.
OFCOM - grow a pair, find your backbone and show some teeth! Even if 100,000 Orange punters complained directly to you, you'd still bottle it when confronting them.
Another notch in the tombstone marked "Rip-Off Britain"
anonymous 2 December, 2011 23:15
Jeez, the cost of everything has risen I don't see people boycotting Asda or The Pub!
anonymous 2 December, 2011 23:23
Some people have far too much time on thier hands. What are you all going to do when the Tory Govermet you voted for hike the VAT up again? Might not be this year but it will happen. Orange have clearly covered thier backs with this one so stop crying and get on with your lives.
In this day and age you should be more worried about other bigger rises coming in then one from a phone company adding £1.50 on to your bill
anonymous 3 December, 2011 00:03
' I think Orange are missing the point of a 'Contract'. It will only cost me a few pounds but it is the principle that matters. You buy a contract at a known cost so that your bills are controlled for the services you use, that is of course unless you're an Orange customer. Will definitely not be renewing with them in July.'
It is YOU that is missing the point of a 'Contract', your contract comes with a set of Terms and Conditions attached and in those T's & C's it says:
terminating your Contract because Orange has changed its terms
4.3 You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us telling you about the changes). However this option does not apply if:
4.3.1 we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12 month period
anonymous 3 December, 2011 09:15
While I understand the anger and where people are coming from with the disappointment at the way Orange have gone about advising it's customers of the price increase, to call it a "hike" is a little misleading. On a £20 tariff it is about a 70p per month increase and on a £35 tariff it will mean an extra £1.27 per month. It's less than the cost a 500ml bottle of coke. How much has your electricity bill gone up over the last few years ? How do people think the signal gets to your phone.... magic ? It's come from a network of transmitters which are surprisingly powered by electricity which has gone up in price hugely in the last few years. Also the call centres your all calling to complain cost money to run, heating, lighting and a PC on every desk etc are all electricity based costing more money. They haven't increased the charges for over 11 years, I'm surprised they haven't done it by more than 4.34% !!
Also, do you really think they haven't considered the legal implications of this before going ahead with the increase ? They will be covered and allowed to do this within your T&C's and you won't have a leg to stand on. It may be immoral but it won't be illegal and all you can do is vote with your feet when the time comes. But also remember that Vodaphone have all ready put up their prices due to this and the others will follow suit soon enough. So by the time it comes to renewing your contract you will be paying for the increase no matter where you go.
anonymous 3 December, 2011 12:44
Its Shocking! A distgusting way to treat loyal customers. I've been with Orange 3 years now. I will never sign with them again. Vote with your feet people. Its unfair and unjust.
anonymous 3 December, 2011 15:18
Unfortunately the terms and Conditions are very clear. They can legally increase charges by up to RPI and, despite what the Moneysavingexpert says, you cannot end the contract without paying the rest of the contracted months, less VAT and less 2%, as per Ofcom rules. It's what we agreed to when we signed up. The contract cooling off period is there to allow us to read the T&C.
We can expect PAYG prices to he hit even harder as there is no protection whatsoever to those customers.
T-Mobile and Orange are NOT sister companies, they are the SAME company, and yet T-Mob have not increased prices - why? or is that to come?
anonymous 3 December, 2011 17:27
The mobile company has not ever activated the price rise terms and condition during the term of a contract so far. I would suggest that even though the term is in the contract it could be that they have set a precident by never using it. Their customers have become used to the stability of no mid term price rises that any size increase imposed now (and 4.34% is high when pay rates are sitting at lower levels) that this is a breach of the remainder of the contract.
Would there be a 'class action' type opportunity to sue Orange for breaking precident?
anonymous 3 December, 2011 17:47
I just rang orange, not allowing me to exit contract early (Which has 13 months left) but they were willing to offer to switch me to the current tarriff (apparently offering the same or better minutes/messages/MB) per month for the same price. No change to my contract end date and no price increase.
My best plan review is in about a months time so I'm going to wait for that but its hard to stay mad and demand an early cancellation when they were being quite reasonable. I will still probably cancel and move to O2 etc at the end of my contract though on principal.
It is only tarriffs from before November 2011 which the price rise applies to.
anonymous 3 December, 2011 19:24
some people haven't realised this thread is about orange increasing their prices; that's the general reason people are complaining about that topic. it's pointless referring to the lack of complaints about the lib con coalition and the extortionate prices of the utility companies, as though they're not being debated elsewhere.
anyway, the nonchalant text they sent me didn't even attract my attention. if they have to give one months notice, who is this notice to? what if the bill payer doesn't use the phone they text, i haven't received any letters or a phone call explaining the increase to me, is that still feasible, a simple text? and the other sim i use (my most recent), hasn't even been reactivated so i'll be completely un-aware of that (although they never offered me a 12 month contract with that; i'll be hoping to use that loophole to get out of that contract.)
anonymous 3 December, 2011 19:46
This is outrageous, I’ve been an Orange customer for 12 years, during which time they have never enforced this RPI clause, they didn’t have to do this, but the the executives have chosen to raid their customers accounts to ensure their profits. Although this rise of 4.34% will only work out to be just over £1 a month for me and my wife each in total with our 2 year contract it will cost us around £40 extra! If every company put up their prices by the RPI rate or just under, we’d have inflation spiraling up to Zimbabwe’s levels! This move not only shows disregard for Orange’s customers but for the UK’s fragile economic state!
I spoke to their customer services today for over 45mins trying to get some answers and along the way I found out that it seems Orange hasn’t increased it’s employees pay with a cost of living increase equal to RPI!!! Whilst on the phone I also worked out that the cost of my call to Orange would have been at least £4.50 due to their staff time alone, with these extra charges for me now I think I’ll be making sure I get at least £2 (20 mins if they’re paid minimum wage) worth of customer services time every month from now on, if everyone else did this they’d not put their prices up again and other companies would definitely not follow suit!
Finally congratulations Orange on employing an executive team who’s just broken 100% of it’s customers trust!
Good luck everyone!
anonymous 3 December, 2011 19:59
jointly owned by Germany’s Deutsche Telekom and France Telecom - say no more!
anonymous 4 December, 2011 17:47
Great way to loose lots of loyal customers. what PR an own goal!
anonymous 4 December, 2011 23:13
Hmmm! Don't see how they can charge more for an agreed contract! Can anyone do it?
anonymous 5 December, 2011 04:20
get out & go with giffgaff. £10 gives 250 mins anyone anytime unlimited text & truly unlimited internet. or just use their cheapo pay & go. simples.
anonymous 5 December, 2011 10:24
when contract ends I'll be taking business elsewhere
anonymous 5 December, 2011 15:44
Absolute disgrace. I have already moved 2 of my out of contract phones and will be moving another next July . If i can find a way to do it sooner i will . Who do Orange think they are, its a CONTRACT . They will , and should , lose alot of customers over this
anonymous 5 December, 2011 20:40
I have created a petition to try and stop this happening again, please feel free to take a look at it and sign it. Come on Orange, this is a terrible way to treat your customers! http://epetitions.direct.gov.uk/petitions/24895
anonymous 5 December, 2011 21:45
When I joined orange on my £25/ month contract they never mentioned that it didn't include VAT so I've ended up with a £30 pound a month bill. Sometimes over my call allowance so have paid up to £50/ month. This increase however is just a kick in the teeth. I agree with others that it is the principle and I will be leaving orange. Even if I have to pay more I will not give them my buisness again. I hope everyone who is claiming they will do leave.
anonymous 6 December, 2011 18:57
I assume we are paying for all the free headphones that they are giving away with a 30 quid phone.Why should long term existing customers have to suffer.Roll on May when my contract is up so i can leave them.:-(((((((
anonymous 6 December, 2011 19:39
All of the changes have been agreed by every customer that signs a contract as this is in the TCs
anonymous 7 December, 2011 11:35
Orange wouldnt allow it if wedecided to pay them a 4% lower direct debit one month because all of our other bills had gone up, they wouldnt care how much notice we gave them. Should NOT be allowed!
anonymous 7 December, 2011 18:38
vodafone have already done this a couple of months ago it was just a matter of time before Orange and the others followed.
anonymous 7 December, 2011 18:39
"Some people have far too much time on thier hands. What are you all going to do when the Tory Govermet you voted for hike the VAT up again? Might not be this year but it will happen. Orange have clearly covered thier ."
Or voted Tory so people educated under Labour may be able to spell 'Their' and 'Government'? I have been a loyal Orange customer for 15 years or more. I will be leaving it's a matter of principle not of finance.
anonymous 9 December, 2011 15:56
still have 1 year contract left... hate orange... will never go with orange ever again!!!
anonymous 13 December, 2011 12:25
For me this isn't about the cost of the rise - it is more about the principal and how Orange are treating their customers. Yes, 60p or whatever is not much of an increase on my contract which ends next May, but all those 60p's add up to quite a lot of extra profit for Orange and it's shareholders with no extra effort or improvement in Customer Service/Infrastructure/Features.
I am going to leave Orange as soon as I can and would encourage as many of you to do so as possible.
Ring up Ofcom on 0300 123 3333 and register your disatisfaction.
Write a letter to Orange Customer Services and state you wish to end your contract with no penalties and quote Ofcom General Regulation 9.6 that states that you must be allowed to terminate your contract if the change is not acceptable.
I have rung up Orange and couldn't quite believe the reply from the Operator who said "... it's the Government..." and "... it's in the Contract..."
I do find it quite funny that they have been told to roll out this line about "the Government" as though the ConLib coalition have actually passed a law that allows them to take the commercial profit raising decision.
As for "the Contract" we have supposedly agreed to... well... the section 4.3.1 states that you can terminate your contract unless ... "we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12 month period".
Perhaps someone should tell them quickly that the Central Statistical Office has not been in existence since 1996 so I am wondering if we can all get out of our contracts on a technicality.
Let's keep this one going and tell all our workmates, friends and relatives to avoid Orange. Let's all try to end our contracts with no penalties and let's all send a message to those companies that think they can treat their customers with complete disrepect - NO YOU CANNOT!
anonymous 13 December, 2011 18:02
Having emailed a complaint to Orange Customer Services, then Ofcom, then the useless CISAS with no result, I called Orange Business Cust. Services on 345 (I'm a small business user) and a helpful person immediately told me that the price increase had been withdrawn for small business customers - even before I had time to start asking for early termination etc. Now, I hadn't received any notification of this withdrawal (even in Orange's unhelpful response to my original email complaint) so it will be interesting to observe what happens to my bill in January. My wife isn't a business user so we'll see what happens when she calls Orange.
anonymous 15 December, 2011 08:32
Well if you all leave that's all the more bandwidth and signal for me - Ha Haaaaar
anonymous 21 December, 2011 17:32
I have 5 contracts for the whole family in excess of £ 150 per month, been hammered enough and this is the last inconsiderate straw. Whoever thought of this one should be sacked, I am taking my custom to giffgaff asap
anonymous 26 December, 2011 16:33
I Found out about the price increase last week on the internet. Ihave not received any text messages, phone calls or letters stating so! I will be complaining to ofcom as I have been told i cannot cancel my contract. Will call again to cancel. if I cant, ofcom are being notified.
anonymous 29 December, 2011 16:55
I emailed 2 weeks ago to query increase as took out 2 new contracts at same time, but only one is being affected by this. Had reply today, appeared to be cut and paste job as didn't even refer to my actual question. Have emailed again asking them to actually read my email and then answer my question.
anonymous 31 December, 2011 11:57
Vote with your feet people. I have three contracts with orange all finish in 4-6 months, so thats £105 p/m +vat that they will lose. Companies these days only think of share holders and the short term, yes they will see a profit increase, but in the long term they will lose customers.
anonymous 5 January, 2012 00:12
Well I have both vodafone and Orange contract. They are both equally rubbish! However here is what vodafone did to me:
Increase the extra data charge from £5 per 500mb to £5 per 250mb! 100% increase!
Increase my old out of bundle call charge from 20p per minute to 35p per minute! 75% increase
Increase my line rental by £1 which is almost same as Orange
Also before I was charged / my minutes were taken off my bundle per second now for a 5 second call I lose a minute!
So do u still think Orange is bad? Also vodafone has the worst signal ever even in London!!
anonymous 13 February, 2012 17:45
Im leaving Orange, not ONLY because of this, but they have OVERCHARGED my bills the last 2 years, I have a year left and I wont even pay one red cent anymore for cancellation fee or anything! IM DONE! *Rant Over*
anonymous 23 February, 2012 02:29
Orange is the worst network provider. My son had so much trouble with his I phone and 5 different representatives gave him different information. Orange will not compensate fairly or release us from the contract. Infact they now ignore emails.
anonymous 1 March, 2012 15:00
Bunch of useless people. They want to charge me £180 to cancel 6 months early and 150 to upgrade early! Although they have annoyed many people with their raise they are obviously not bothered about keeping customers either!
anonymous 7 March, 2012 18:46
Its amazing how many people complain about 4.34% increase so on average plans around £1 per per month increase. YET Orange for exisiting customers do recurring credits of up to £12.50 PER MONTH, extra mins, free extra data at a time of renewing and upgrading. I have been on a £20 p/m plan for the past 4 years and with my credits I pay £10 p/m and on my last upgrade got a Galaxy S 2!!!, tell me another network who would do that !!. I understand the increase is not ideal and is something out of our control, but not one person is looking at the bigger picture on what discounts they can get.