O2's network appears to be throwing a wobbly, with the oxygenated operator saying it's having some trouble with its phone service.
Update: O2 has said the issue affects around 10 per cent of its customers. The blue-hued operator says it has 16.3 million customers in the UK, so that's around 1.63 million folks currently without service. The network promises to deliver a "full fix" this afternoon, and says, "We are sorry." The rest of the original story follows.
On its status page, O2 says "some phone numbers might not be working", and notes the issue isn't location specific -- so you could find your phone not working regardless of where you are.
Some readers have been in touch via our Facebook page to say they have no service, while a number of complaints are being lodged on Twitter. We've tested two phones on O2 in our office in Southwark, London, and both seem to be working fine.
It's tough to know right now whether this is a minor glitch affecting a few people, or a more serious problem. O2 customers will nervously remember the outage in July -- here's hoping this isn't a problem on that scale. I have contacted O2 for a statement on the issue, and we'll let you know as soon as we hear something.
In the meantime, if you're an O2 customer let us know whether your phone is working okay, or whether you've noticed any issues. The comments box below or our Facebook wall are the best ways to get in touch.
While you're here, why not watch our video below on EE's plans for 4G?

Comments 310
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anonymous 12 October, 2012 13:19
It is not working for me.
anonymous 12 October, 2012 13:25
I've no service at all, I'm in Belfast. I'm glad to know that my phone isn't to blame.
anonymous 12 October, 2012 13:27
Mines not working!
anonymous 12 October, 2012 13:28
Personal iPhone - Not working
Business Blackberry - Working
As above, thought something was wrong with my phone!
anonymous 12 October, 2012 13:29
no signal in west london since 1pm. arghhhh
anonymous 12 October, 2012 13:29
3 people i know, phones arent working in north london and essex area
anonymous 12 October, 2012 13:29
Mines not working....again!
anonymous 12 October, 2012 13:32
O2 is
HORSE
H
I
T
anonymous 12 October, 2012 13:33
No service. Fed up with o2 now. Roll on end of contract.
anonymous 12 October, 2012 13:33
No service in Manchester since 9.30am
anonymous 12 October, 2012 13:34
im in luton and ive got no signal at all on my phone cant txt phone etc
anonymous 12 October, 2012 13:34
Mine's not working and hasn't been since midday- I'm in central London.
anonymous 12 October, 2012 13:34
Not been working for me all day! I'm near Durham
anonymous 12 October, 2012 13:36
I've had no phone service most of the morning. Very annoying!
anonymous 12 October, 2012 13:38
No signal for me for the last couple of hours or so
anonymous 12 October, 2012 13:38
Not working for me in Halifax. Glad I've got my PAC code...
anonymous 12 October, 2012 13:39
no service in godalming, surrey
anonymous 12 October, 2012 13:39
In Southampton area and my phone is not picking up the O2 signal.
anonymous 12 October, 2012 13:40
in Cambridgeshire, mine's not working, but with my partner and his is!
anonymous 12 October, 2012 13:41
Still 'searching...' for a connection in Central London. Unsure what time service was lost..
anonymous 12 October, 2012 13:41
mines not working, iphone, union street se1.......really bugging!!! grrr
anonymous 12 October, 2012 13:41
It isn't working for me right now
anonymous 12 October, 2012 13:42
My phone is not working at all. Cant make calls, text or use internet
anonymous 12 October, 2012 13:42
No signal for me! :/
anonymous 12 October, 2012 13:44
I'm in Liverpool and the signal disappears for a while the morning (around 9.30am), reappeared and then went again around 11.00am. Still not available
anonymous 12 October, 2012 13:44
My Phone is not working. I'm in central London..
anonymous 12 October, 2012 13:44
I have 2 phones and one is working and the other is not
anonymous 12 October, 2012 13:44
From about 10 minutes ago, my phone does not work.
anonymous 12 October, 2012 13:45
O2 is pants for 4 years ive had low signal everywhere and silly cut outs during a phone calls and now this year its twice ive had problems with absolutely no effin signal.
SORT IT OUT
anonymous 12 October, 2012 13:46
Not working for me
anonymous 12 October, 2012 13:47
No service on mine either. I'm in central London.
anonymous 12 October, 2012 13:47
No service at all. In sunderland
anonymous 12 October, 2012 13:48
liverpool here. my phone has been down for ovber an hour. using iphone 4
anonymous 12 October, 2012 13:49
Not working for me and a few colleagues.
anonymous 12 October, 2012 13:49
No signal in Thame or Long Crendon, east of Oxford
anonymous 12 October, 2012 13:49
No service in Wetherby, West Yorkshire. Been like it almost 2 hours!
anonymous 12 October, 2012 13:50
My shitberry is working but my mums samsung isn't, when i call her number it says this number is unreachable. Lincoln x
Jamie Ingram 12 October, 2012 13:51
Mine went out at mid day in Southampton. So the rebate for lost service last time is accompanied by another outage.
anonymous 12 October, 2012 13:51
not working for me either. Im in South West London
anonymous 12 October, 2012 13:51
My phone's got full network bars, and is ringing out perfectly. I've received calls this morning (up to just after 12 noon) so had no reason to suspect any problem until my partner told me that he'd tried to ring my mobile and couldn't get through (it just dropped out). Since realising that something might be amiss I've done a few tests from both mobiles and landlines. I can ring out to them, however they can't ring me .. and a test text message hasn't arrived either.
anonymous 12 October, 2012 13:52
Not working for me. Currently in NL
anonymous 12 October, 2012 13:52
No service since 10.20 am this morning =/ Im in Shropshire
anonymous 12 October, 2012 13:53
Have 2 phones with O2 - work and personal and both seem to be down. Not best pleased to say the least - happens a bit too often with O2.
London
anonymous 12 October, 2012 13:53
my phone is not working...in the city near BoE
anonymous 12 October, 2012 13:53
My sim not working on iPhone but does on other phones??
anonymous 12 October, 2012 13:53
p.s. ref 'full network bars' comment - location Milton Keynes/Bedford area.
anonymous 12 October, 2012 13:53
2G/3G working for me on O2 in Derbyshire
anonymous 12 October, 2012 13:54
Not working :-(
anonymous 12 October, 2012 13:54
Not working in Ipswich - I'm on Tesco which uses O2 been down at least an hour
anonymous 12 October, 2012 13:55
Mine hasn't worked all f**king day... I need it to help me run my business! - Bury St Edmunds
anonymous 12 October, 2012 13:55
Two phones on O2, one working one showing no service. In Central Scotland.
anonymous 12 October, 2012 13:56
I am near London- Bank Station. Have no network
anonymous 12 October, 2012 13:56
Mines down since about 13.30 in South Coast area, so annoying as I wan't affected when it went down on July
anonymous 12 October, 2012 13:57
I've been down since 10:30 - in London. I seem to be the only one with the issue in this office!!
anonymous 12 October, 2012 13:57
Get ur act together O2 Please!!!!!
anonymous 12 October, 2012 13:58
I spoke to 02 at 12:30pm and the call center had no idea if there was a problem or not! I think its on the scale of July all over again! Oh Joy.
I wonder if I will actually get my £10 free this time
anonymous 12 October, 2012 13:59
Nope not working for me either here in kent. I have signal, but all texts and calls just fail. My blackberry just says retries exceeded every text I try to send, yet emails are coming through fine? This is happening far too often, might switch to another network.
anonymous 12 October, 2012 14:00
I'm currently in south west Florida and can't connect to any network here on my O2 phone.
More 3rd world service from a Spanish company, Ferrovial f*****d up our airports and Telefonica have f******d up O2, what used to be a great mobile communications company.
anonymous 12 October, 2012 14:00
Havent had network since 10.30 this morning. So annoying!!
anonymous 12 October, 2012 14:01
I've had no device since 9.30 this morning I'm near Leeds. My husbands is working fine.
anonymous 12 October, 2012 14:01
Mine's been down for a few hours in London. So, seems to be affecting quite a number of people.
anonymous 12 October, 2012 14:04
Priority Moments? Instead of flooding my inbox with offers to see gigs at the O2, concentrate your efforts on fixing my phone service!!
anonymous 12 October, 2012 14:08
Down since 12.30 South Kensington :(
anonymous 12 October, 2012 14:10
I'm just outside of Bath an have full HSDPA signal.
anonymous 12 October, 2012 14:10
Mines down to has been for 2 hours now!!!
Peterborough
anonymous 12 October, 2012 14:10
Mine's not working, down in Dorset, been unable to do anything on it for about half an hour. Just got off the phone to o2 customer services and the lady basically didn't have any anwers but said the engineers were working on it. So annoying!
anonymous 12 October, 2012 14:12
Mines not workinh , no service since approx muidday today
anonymous 12 October, 2012 14:14
Not working for me; based in central London.
anonymous 12 October, 2012 14:14
On tesco mobile down at the moment. And lots of colleagues in area with O2/Tesco Mobile also down. Rainhill, Prescot, Merseyside.
anonymous 12 October, 2012 14:15
I've had no service since mid-morning in central, west and south-west London. Well done again O2!
anonymous 12 October, 2012 14:18
ahahahahahahahaha LOL AGAIN!!!!!! Nice one O2 ;)
anonymous 12 October, 2012 14:20
Not working in Belfast here.
anonymous 12 October, 2012 14:22
Not working in Oxford. Just like the outage earlier this year. Phone switching itself on and off. Time to try Orange perhaps??
CaptainPicard 12 October, 2012 14:24
I left O2 after the last outage, but both my O2 and GiffGaff sim work fine when I checked on my O2 phone here in Birmingham. I hope they fix it soon, I know how everyone is feeling.
anonymous 12 October, 2012 14:25
Down since 13.30 Fulham
anonymous 12 October, 2012 14:29
Central London - no signal from about 1pm. I am not going to be satisfied with a £5 rebate on my bill this time round like they gave in July. This is not acceptable. Get your act together O2!
anonymous 12 October, 2012 14:30
F.U.C.K.O2 i was with these wankers for 18 months and had no 3g ever the internet basically didnt work no mater where i was in the country and they could not sort it out. So because i had paid 5 pound a month for this i dicided to not give them anymore money which is only fair but now they say i owe them rest of the contract and i say suck my balls O2
anonymous 12 October, 2012 14:32
No service for me :-(
anonymous 12 October, 2012 14:32
Mine is working fine. Somerset.
anonymous 12 October, 2012 14:34
I have no network coverage on my phone at all and not had all morning...
anonymous 12 October, 2012 14:35
No Service since this morning. Colleague sat next to me on O2 is working fine though?! South Manchester
anonymous 12 October, 2012 14:41
mines been off since 12noon cant access anything and ive just tried ringing myself from a landline and it says theres a fault!
anonymous 12 October, 2012 14:46
hi i am in essex, on tesco mobile, and have had no service since about lunchtime, and the signal this morning before it went down was a bit hit and miss to
princess01 12 October, 2012 14:49
I have no service and I am in St Pauls, London. So annoying !!!
anonymous 12 October, 2012 14:50
Not working for past 4 hours in Manchester, unaware of the details left in a voicemail regarding an interview ....thanks O2
anonymous 12 October, 2012 14:50
My phone's not working - in Cambridge
anonymous 12 October, 2012 14:52
My phone has been down since midday - not ideal when you want to use it for business calls on the move! (I'm based in Kings Cross)
anonymous 12 October, 2012 14:53
no service Lincolnshire for me but husband on 02 and his is fine ??????
anonymous 12 October, 2012 14:53
edinburgh - working fine
anonymous 12 October, 2012 14:55
Mines not been working for a couple of hours. This is stupid, its not like we can ring and ask *facepalm*
I pay for a working phone and I dont seem to be getting it
anonymous 12 October, 2012 14:55
mines not working either, hasn't been since 10am this morning
anonymous 12 October, 2012 14:56
No service at all for me in Birmingham.
anonymous 12 October, 2012 14:56
Not working in Paignton, Devon
anonymous 12 October, 2012 14:57
Also on O2 's website for coverage checker it says my phone and 3G coverage is working perfectly ,
I can assure you O2 that bull£$%t
anonymous 12 October, 2012 14:59
swindon user.
mine isnt.
hubby and daughters are working fine.
anonymous 12 October, 2012 15:00
Not working in central London, can we cancel contract after being this the second time that we don't have service?
anonymous 12 October, 2012 15:00
I've got an iPhone 4S running ios5
No service for last couple of hours
I'm in London
anonymous 12 October, 2012 15:01
I'm in Inverness and my signal went about midday.
anonymous 12 October, 2012 15:04
mine's not working
anonymous 12 October, 2012 15:08
no signal in Birmingham either - I'm on Tesco mobile which uses O2's network
anonymous 12 October, 2012 15:15
no service since about 11.30am in west london. i had this problem in July too - it's not fair we are paying for a service! it's disrupting my work day and very frustrating
anonymous 12 October, 2012 15:20
I have no signal at all. Signal ceased just before midday. My partner is also O2 and his signal is just fine.
anonymous 12 October, 2012 15:22
Not working for me either, in Hitchin, Herts.
anonymous 12 October, 2012 15:22
tesco mobile with O2 network working fine in North Yorkshire
anonymous 12 October, 2012 15:22
not working for me in manchester
anonymous 12 October, 2012 15:22
No problems so far, New Milton in Hampshire
anonymous 12 October, 2012 15:23
I'm working fine but my brother is down at random points.
anonymous 12 October, 2012 15:24
No problems so far, New Milton in Hampshire
anonymous 12 October, 2012 15:24
I am in Bath and have had no O2 signal since early this morning.
The O2 website has a facility to check whether your postcode is affected but guess what...? That's not working either.
anonymous 12 October, 2012 15:25
Mine has been out since midday. Hope it comes back soon
anonymous 12 October, 2012 15:26
No problems so far, New Milton in Hampshire
anonymous 12 October, 2012 15:27
mine's not working either
anonymous 12 October, 2012 15:28
02 no service in tilbury Essex
Started at about 10 this morning.
Cherub 12 October, 2012 15:29
No problems here New Milton in Hampshire
anonymous 12 October, 2012 15:30
Got no phone signal or data, but wifi good now I'm in range!
anonymous 12 October, 2012 15:31
Not working in South West London... Having July flashbacks!
anonymous 12 October, 2012 15:32
No service for me, in our office some have service some don't and appears to be the same people who were affected by the July outage!
anonymous 12 October, 2012 15:33
no signal manchester since 10am
Cherub 12 October, 2012 15:33
No problems here, New Milton in Hampshire
anonymous 12 October, 2012 15:34
Working fine for me in Liverpool
anonymous 12 October, 2012 15:34
i am on tesco - who use O2 - had no signal since about 1pm today
anonymous 12 October, 2012 15:36
in kent, also on tesco - no working for three hrs
anonymous 12 October, 2012 15:39
I am in Bedfordshire. Mine stopped working mid-morning. Getting very annoyed now.
anonymous 12 October, 2012 15:45
mines not working in wiltshire
anonymous 12 October, 2012 15:49
im on contract mine not working but sons on pay and go is. flash backs to july when same happened why pay for a service we not getting. not happy again
anonymous 12 October, 2012 15:51
I'm working in jVictoria, London. Noticed I had no 3G connection around 1pm today, but I can still make phone calls though - unlike the last time!!! Seriously not happy with this.
anonymous 12 October, 2012 15:52
I am in Canary Wharf and my signal went a few hours ago.
Oh no O2... not again.
anonymous 12 October, 2012 15:53
Not working. Again. This happened to me back in July. Needless to say, I will be changing providers a.s.a.p.
anonymous 12 October, 2012 15:54
It's not location specific, so why are you all posting where you are from? Dicks!
Mine doesn't work either.
David - Norwich
:)
anonymous 12 October, 2012 15:55
Mine is not working as well (Waltham Cross)
anonymous 12 October, 2012 15:55
It is not working for me and I am stuck on a train, needing to contact people to pick me up! Very angry!
anonymous 12 October, 2012 15:57
am in comber, co down, n ireland and its not working here either
anonymous 12 October, 2012 16:01
Mine's just cut out. Started with not texting then lost all signal and now screen won't come on after about 30 seconds, so have to restart it. Get it sorted as soon as please. Dundee, Scotland
anonymous 12 October, 2012 16:03
this is awful, can someone tell me when its back?
anonymous 12 October, 2012 16:03
mines not working for the last hr but has been all morning. im in dorset "/
anonymous 12 October, 2012 16:04
haven't had signal since half past 3 most annoying thing ever!! hurry up and fix it please!!
anonymous 12 October, 2012 16:06
Had no service since 11am and still have no service. Hoping that this isn't going to last for a couple of days like earlier in the year!
Perhaps this is a sign for me to finally change to 3...
anonymous 12 October, 2012 16:10
Been down since half 3, I'm on tesco which uses o2's network, iPhone 4, Hertfordshire (north west London)
anonymous 12 October, 2012 16:12
Does this not count as a breach of contract? For the second time now? It certainly counts as taking the f**king p*ss.
anonymous 12 October, 2012 16:12
I'm in Hastings and mine's working. Don't be too hasty in jumping ship - I tried to call T mobile at the weekend - suffice to say they are totally uncontactable, but charge you for the pleasure of trying.
anonymous 12 October, 2012 16:19
My phone was working fine until an hour ago now im permanently on sos signal. Im on tesco o2 from berkshire
anonymous 12 October, 2012 16:21
not working for me or my partner's phone. both with Tesco via o2
anonymous 12 October, 2012 16:23
how long will it take too fix???
anonymous 12 October, 2012 16:23
Mine's been out since at least 11.30, Milton Keynes area. Asked them when it would be fixed, answer was 'sometime'. Yeah, great, really helpful...
anonymous 12 October, 2012 16:26
I'm in Worcestershire, been without signal for most of the day, my daughter in the same household & on same network has full signal.
anonymous 12 October, 2012 16:27
Mine isn't working, can't make or receive calls and texts, but still getting email and facebook notification and BBM messages
anonymous 12 October, 2012 16:33
Not working for me. My signal has been gone for most of the day (though it did come back briefly - for five minutes - when I rebooted my phone.)
It seems to be getting worse as well. My wife's phone was fine until about an hour ago, but now she's lost signal.
anonymous 12 October, 2012 16:33
I'm in South East London and my phone lost signal about an hour and a half ago.
Thought it was the phone but then remembered last time it didn't work because of O2.
Is Tesco Mobile affected? They use O2 as a carrier
anonymous 12 October, 2012 16:35
Not working for me for past two hours. RAGE....
anonymous 12 October, 2012 16:39
I'm in Hastings too and mine is NOT working so back to thinking about jumping ship !
anonymous 12 October, 2012 16:41
no service in guildford
anonymous 12 October, 2012 16:42
Mines dead too and I am in Central London
anonymous 12 October, 2012 16:42
Haven't had any signal since about 12 o'clock this morning and still
Haven't got signal now at 16.40hrs. This is rubbish paying for a service
I can't use. :-(
anonymous 12 October, 2012 16:45
Mine just stopped working at aroung 4.30pm. Im in Paisley, Scotland.
What an absolute pain!
anonymous 12 October, 2012 16:49
In Battersea and the network is down as well.
anonymous 12 October, 2012 16:50
No signal from 11am, in kilkeel in northern Ireland
anonymous 12 October, 2012 16:50
Funnily enough - I left O2 today to move to Vodafone (better signal - better deal on SIM only) - and they shut the network down!
anonymous 12 October, 2012 16:50
Intermittent phone service all afternoon down the M3 corridor on 2 iPhones. No 3G service at all.
Priority Moments text received.
Did the prices at the O2 shop go up in September in readiness for using the last vouchers for poor service?
Not happy.
anonymous 12 October, 2012 16:51
No service again! My number is programmed into my elderly mother's phone for her to contact me if she is unwell or has some other major problem. Now can't even ring her to check if she's ok until I find a public phonebox.
anonymous 12 October, 2012 16:52
My Tesco mobile has not been connecting since about 1PM Southend on Sea area. Bloody nuisance. Now nearly 5PM.
anonymous 12 October, 2012 16:52
This is the last straw o2 you will be losing a long term customer at the end of this contract. I urge everyone who feels the same to do likewise. A comms company that cannot provide communications deserves to go bust, and I hope they do.
anonymous 12 October, 2012 16:52
not working for me on iphone in bath-the city not the tub
anonymous 12 October, 2012 16:52
i'm in halifax and had no coverage since about midday. getting fed up with 02 now they are poor, need to sort everything out so that we get what we pay for.
anonymous 12 October, 2012 16:53
No calls possible since 3.30 pm - 'No service displayed on phone
Yorkshire
very frustrating again!
anonymous 12 October, 2012 16:56
Restricted service in Scotland Glasgow
anonymous 12 October, 2012 16:56
Ive no signal most of the day on giffgaff -Reading based !!
anonymous 12 October, 2012 16:57
Yep, 'no service' on my 4GS iphone in Oxford. Curiously though, my daughter's 3G iPhone is working fine.
anonymous 12 October, 2012 16:59
Two phones without service in Bedford
anonymous 12 October, 2012 16:59
been down for an hour - started when I was in Reading and on the train still have no service so presumably this is more to do with my number than with where I am !
anonymous 12 October, 2012 17:00
Not working in Manchester - been down since lunch time!
anonymous 12 October, 2012 17:01
No network whatsoever for the past few hours!!! :( Battery is slowly dying as my phone keeps trying and failing to connect to a network!
anonymous 12 October, 2012 17:02
O2 you're a joke!
Croc of shizzle!
anonymous 12 October, 2012 17:06
Mines not working in West Sussex. This is the last straw as far as I'm concerned, have had enough of this **** network
anonymous 12 October, 2012 17:07
No service all day. Glasgow
anonymous 12 October, 2012 17:10
No service for me (in Luton, using samsung galaxy sii) but friends have, guess I am just one of the unlucky 10%
anonymous 12 October, 2012 17:10
No service for me either....been down for the last hour or so. Am in Guildford, Surrey
anonymous 12 October, 2012 17:10
Not working. In midlands. Burton on Trent. O2 you suck!
anonymous 12 October, 2012 17:11
I am in Marylebone and my phone has not been working for a couple of hours now. What is going on?
anonymous 12 October, 2012 17:11
not working for incoming calls, staffordshire.
O2 need to sort their **** out
anonymous 12 October, 2012 17:11
hall green in wakefield - mine is not working
anonymous 12 October, 2012 17:12
Mine is not working!!1 only started knocking out at 4pm!!!!!!!
anonymous 12 October, 2012 17:13
Im from Hull and No service for me. o2 are a joke!!
anonymous 12 October, 2012 17:14
Mine is down again just like July phfttt
anonymous 12 October, 2012 17:14
Not working. Received 3G signal for an hour now no signal at all.. Had no signal whatsoever for 1 hour removed iphone sim and put it in again. Restarted and rebooted to no success. Anyone else facing the same problem with an iphone? Im unaware if the fault is the phone or o2 as i had the same problem last week
anonymous 12 October, 2012 17:15
Mines is not working - Dorset
anonymous 12 October, 2012 17:16
Been searching for network since 3pm. I'm in northwest london.
anonymous 12 October, 2012 17:16
mine been off and on all day !!! now is off grr
anonymous 12 October, 2012 17:17
Not been working for a few hours I am in Worcestershire, however signal has been very erratic for about 3 weeks now
anonymous 12 October, 2012 17:19
Sick of o2, by girlfriend is heavily pregnant and I need to rely on my mobile to keep in touch should she need me. It’s been off all day (Manchester) and is more than an inconvenience its left me worrying about her all day. O2 are going to lose customers by the boat load, it was only a month or so back it was off for 3days. Their contracts are also overpriced, I always used them due to feeling like they were a reliable network, but now I may as well go with 3 and get unlimited data and save myself about 15 quid a month.
anonymous 12 October, 2012 17:20
no service in worthing o2
anonymous 12 October, 2012 17:21
Mine isn't working either :0(....I'm in central Scotland & was effected back in July also...not good enough in my opinion
anonymous 12 October, 2012 17:22
Has been not working for maybe an hour or two? Had phone (Blackberry) for about 6 weeks or so. Stopped doing PAYG with Vodafone to go on my first contract with 3G (is this O2 still?) This is the first time it's happened. I'm in Chelmsford, Essex.
anonymous 12 October, 2012 17:22
I have no service either it's rubbish have important calls about jobs this afternoon!
anonymous 12 October, 2012 17:25
Mine is out, my son in the next room, also on O2, has full service!
anonymous 12 October, 2012 17:25
mine in hull isnt working
anonymous 12 October, 2012 17:26
NO SERVICE FOR ME BUT MY DAUGHTER SAT RIGHT NEXT TO ME HAS ! RIDICULOUS
anonymous 12 October, 2012 17:26
Mines down too
anonymous 12 October, 2012 17:26
my phone is down too, thought it was only me- argrrhhh sort it!
anonymous 12 October, 2012 17:27
no service on tesco mobile {o2] on the wirral since 4oclock
anonymous 12 October, 2012 17:27
ref iphones - I have a 4S and rebooted several times and it makes no difference - still down, confirmation for those on this thread thinking maybe its an iphone prob - ITS NOT.
Anyone know if a phone on 02 thats not been working in uk would work on roaming - off to france shortly
anonymous 12 October, 2012 17:27
This is ridiculous waiting for call from someone buying my car. Lost customer for sure now. This is frikkin nuts. These guys make millions a year and canf even maintain a consistent network
anonymous 12 October, 2012 17:28
my iPhone hasn't been getting service for the past hour.
sort it out, as I'm extremely annoyed by this.
anonymous 12 October, 2012 17:29
I made the right decision 2 months ago to abandon ship and move to Orange/T-Mobile, a very wise choice! Better signal and service, and customer service is much better also!
anonymous 12 October, 2012 17:30
I think we all need to club together and stop paying our monthly fees, this is beyond annoying. 6 months left on my contract and I'm stuck with an iPhone I can't use grrrrrrrrrrrrrrr let's start a revolution and make O2 listen to us for a change. ! Lee R peed right off
anonymous 12 October, 2012 17:32
Mines not working and hasnt been since 11am, in Lisburn N.I.
anonymous 12 October, 2012 17:33
I'm heavily pregnant, need my phone to contact hospital or husband, and it doesn't work again,!!!!! Inwas unlucky in July as well
anonymous 12 October, 2012 17:35
I'm in Stockton on Tees my phone isn't working!
anonymous 12 October, 2012 17:36
Am in Istanbul.........no phone connectivity for the past 4 hours
anonymous 12 October, 2012 17:37
I am in Luton and been out since before 3pm and I am getting really annoyed!!!
anonymous 12 October, 2012 17:42
Tesco network off and on but mostly off since 5pm today - WAKEFIELD
anonymous 12 October, 2012 17:47
No service in Sheffield. Friday 17.45 not good....
anonymous 12 October, 2012 17:50
Run a business & my 5 guys all depend on mobiles & have been out of action most of the day. The 2 day outage in July had a big impact on us. Was so pleased with the £10 compensation
anonymous 12 October, 2012 17:51
yeah my iphone not working either neither is my mums samsung- just says it is either 'searching...' or no service im in essex/london - was worried my phone was broken hah
anonymous 12 October, 2012 17:54
3 of our phones on tesco/02 in Exeter area are not working
anonymous 12 October, 2012 17:56
My phone not working in the Oxford area.
anonymous 12 October, 2012 18:02
No service for me in Hertfordshire uk
anonymous 12 October, 2012 18:04
Mine stopped working at 3.00 and is still down.
Very annoying !!!!
anonymous 12 October, 2012 18:08
No service since about 4.45pm. Had some problems yesterday but nothing as bad as this! I'm in Lewes, East Sussex
anonymous 12 October, 2012 18:10
Mine is still not working....
anonymous 12 October, 2012 18:11
No service at all. Started this morning. I know not location specific and as my number starts with 07802 perhaps just these ones? Really frustrating.
anonymous 12 October, 2012 18:12
I've got no signal at all in Scotland but my girlfriend on O2 right next to me has full signal. O2 need to sort this out.
anonymous 12 October, 2012 18:13
In Cardiff. No service since about 3pm. Yet, my girlfriends phone also on O2 is fine. ??????
Aaaaaargh!!!
anonymous 12 October, 2012 18:14
Mine's not working. O2 is dreadful.
anonymous 12 October, 2012 18:19
Nothing here in Hertfordshire since 3pm today
anonymous 12 October, 2012 18:19
Not working in Bedford or Biggleswade
anonymous 12 October, 2012 18:20
It's not working in Birmingham!
anonymous 12 October, 2012 18:22
So much for a full fix this afternoon, very unhappy with o2.
anonymous 12 October, 2012 18:23
My phone has not worked since this morning
I am in Peterborough and on the 02 site it said all was well
anonymous 12 October, 2012 18:25
18:22 and still no service in Milton Keynes!! about as much use as a one legged man in an arse kicking competition!!
anonymous 12 October, 2012 18:28
Burton on Trent. No service.
anonymous 12 October, 2012 18:29
Been down few hours now
anonymous 12 October, 2012 18:32
I have two O2 phones, one is working and one is not
anonymous 12 October, 2012 18:33
It's not been working for me since 12pm and it's now 6:30pm. Their message keeps saying they are working on an immediate fix... 6.5 hours doesn't seem immediate to me!
anonymous 12 October, 2012 18:36
Monthly iPhone down, came back briefly then gone again. PAYG is fine
sparky 12 October, 2012 18:37
I think mine's been down since sometime this afternoon. From Cardiff
anonymous 12 October, 2012 18:37
Not working since about 3:30pm this afternoon. But I have had on and off issues since I have had the phone - only 2 weeks!!!!
anonymous 12 October, 2012 18:40
Not working in South Wales.
Appalling customer service. Leaving ASAP
anonymous 12 October, 2012 18:45
Phone not working have lost all contacts and downloads
anonymous 12 October, 2012 18:51
No network for me in Huddersfield, all afternoon and still Now.
Defo moving in few weeks when contract up.
anonymous 12 October, 2012 18:59
my signal has just come back having been off for at least 3 hours
anonymous 12 October, 2012 18:59
18:57 Milton Keynes just came back on line.. Seems that man just grew another leg!!!!!!!!
anonymous 12 October, 2012 19:01
My iPhone was also not working. I turned 3G off (much like in July) and lo and behold the signal is back!
anonymous 12 October, 2012 19:03
In Lancashire, no service all afternoon. Can O2 say when it will be fixed and what steps they are taking to stop further problems,which a decent Company would have done after their major problems in July.
If they can't guaramtte service, why should we stay with them?
anonymous 12 October, 2012 19:05
complete joke , If my phone dont work I lose money , so tahnks a f ing bunch o2
asethi 12 October, 2012 19:16
spent £159 on my upgrade to an iPhone 5 and can't use it!!!... and stuck on a 24 month contract
anonymous 12 October, 2012 19:17
still no tesco mobile signal in belfast
anonymous 12 October, 2012 19:17
Got 3G but no calls. Was working in Manchester but when got off train @ Leyland (Lancashire) was no service
anonymous 12 October, 2012 19:18
Not working for me, my mum or my nan
anonymous 12 October, 2012 19:18
not working in chinnor or torquay
anonymous 12 October, 2012 19:18
their adverts are accurate "the longer you`re with us the more you get" what they don`t tell you is the more refers to the amount of network outages
anonymous 12 October, 2012 19:19
East Sussex here, no signal on my phone 3G, my wifes phone 2 feet away a full signal
sparky 12 October, 2012 19:25
Mines now going on and off. Cardiff
anonymous 12 October, 2012 19:26
How could anyone who visits tech sites get a 4g LTE iPhone 5 on O2 when everyone knows that it's a 3G network and even when it does become 4g it'll never work because it's the wrong frequency.
Come on people.
Oh I'm on EE 5 bars and h+
Hahahahahahaha
Stick those priority moments where the sun don't shine rude bwoyz
anonymous 12 October, 2012 19:26
Mine hasn't been working all day, Im on the WirraL
anonymous 12 October, 2012 19:27
Not working in Leicester or rugby since 11am
anonymous 12 October, 2012 19:29
Not working :0(
anonymous 12 October, 2012 19:30
Mine hasn't been working since 11;45 THIS MORNING that is * hours and 20 mins !!!!!!!!!!!!!!!!!!!!!!!!! I live in Lancashire !!!!
anonymous 12 October, 2012 19:31
not working since 5pm!
anonymous 12 October, 2012 19:36
Three phones in our home also affected
anonymous 12 October, 2012 19:37
Mine is not working at all ............... I can only use emergency calls only ----- they did not even compensate me last time this happened when they said they would .........
anonymous 12 October, 2012 19:38
Not working all day (... until around 6PM)! North London.
anonymous 12 October, 2012 19:43
No service at all since early afternoon!
SORT YOUR LIFE OUT O2!!!!!!!1
anonymous 12 October, 2012 19:47
Not working...im in Birmingham important business call to be made and recieved.....so frustrating!!!!!!
anonymous 12 October, 2012 19:48
i got no network coverage in cardiff wales
anonymous 12 October, 2012 19:49
Go to network and select o2 uk, then work again
anonymous 12 October, 2012 19:50
Me and my girlfriend have had no service since 16.00 12/10/12 left orange in June to join Tesco mobile beginning to regret the whole bloody thing now.Might be cheaper monthly payments but it keeps breaking down like this .Orange warned me that there system was crap when I left should have stayed with them. Tesco/ O2 crap service get it it sorted!!
anonymous 12 October, 2012 19:53
Not working for me in Norwich 7.51pm... Really annoying!
anonymous 12 October, 2012 19:56
No service in High Wycombe Bucks
anonymous 12 October, 2012 19:56
No service in High Wycombe Bucks
anonymous 12 October, 2012 19:57
No service in High Wycombe Bucks
anonymous 12 October, 2012 19:58
In Sutton Coldfield, no coverage at all, been going on since early afternoon.
anonymous 12 October, 2012 20:00
Its not f'ing working . I have no godamn signal.
WHAT a time for this shyt to happen. Fck you 02
anonymous 12 October, 2012 20:00
Settings -> more?mobile networks?network operators ?o2 uk.
My phone works again!
Pashax 12 October, 2012 20:02
Hi I've had problems calling out and receiving calls since early afternoon. It is now 8.00 pm and I'm still not able to use my phone. I have been with O2 now for six years but these network problems are really grating on me. I would like O2 to reimburse us for all the inconvenience caused.
Gemma Marie Martin 12 October, 2012 20:02
I haven't used my O2 phone all day but I've just checked and it seems to be working fine, I'm in North Devon.
anonymous 12 October, 2012 20:03
It's not working for me too. Hope it comes back tomorrow as I need my phone for work
anonymous 12 October, 2012 20:08
My phone has not been working all day I have been receiving the odd text here and there but they are very delayed and I am unable to reply
anonymous 12 October, 2012 20:10
02 not working for me and I am a business customer running a free counselling service for young people so this is really bad for us. I am in North West Essex and phone been down since lunch time and still not back at 8pm.
anonymous 12 October, 2012 20:11
well my fone hasnt worked from sunday, its a disgrace but then again i did drop it in the bath
anonymous 12 October, 2012 20:11
It is not no signal .
Go through your Settings to select O2 UK. My phone works again!
anonymous 12 October, 2012 20:17
I have no service. I'm in Bangor Co Down. Not good enough O2.
anonymous 12 October, 2012 20:18
Not working in Southampton
anonymous 12 October, 2012 20:19
I have been with O2 for about 5 years now. Not any more. I will be changing as soon as my contract ends. No signal in the Yorkshire area.
anonymous 12 October, 2012 20:26
I'm on Tesco and was travelling from the lake district to manchester, haven't had 3G or mobile signal since lunchtime, it came back briefly around 6ish but has vanished again.
anonymous 12 October, 2012 20:32
People people relaax. Ok it's not working soon they'll figure it out they know we're pissed off. I can't talk to my girly either. It happens when they trying to save on all including signalling equipment to provide a cheap offer.
anonymous 12 October, 2012 20:32
People people relaax. Ok it's not working soon they'll figure it out they know we're pissed off. I can't talk to my girly either. It happens when they trying to save on all including signalling equipment to provide a cheap offer.
anonymous 12 October, 2012 20:33
People people relaax. Ok it's not working soon they'll figure it out they know we're pissed off. I can't talk to my girly either. It happens when they trying to save on all including signalling equipment to provide a cheap offer.
anonymous 12 October, 2012 20:33
People people relaax. Ok it's not working soon they'll figure it out they know we're pissed off. I can't talk to my girly either. It happens when they trying to save on all including signalling equipment to provide a cheap offer.
anonymous 12 October, 2012 20:37
O2 or Tesco your on to a winner you charge for service you cannot provide reliably absolute disgrace in this day and age. Do you know the meaning of service , what you gona offer this time £ 2. 00 off my next bill you've cost me about £600 in lost business today thanks a lot can't wait to leave this poor network.
anonymous 12 October, 2012 20:41
I'm currently overseas as an o2 UK customer using roaming here in Malta. I have had the same issue since lunchtime which goes to show its definitely something to do with their servers etc in the UK.
Either way this is the second time this has happened and I for one will be switching to EE come upgrade time.
anonymous 12 October, 2012 20:41
ive not been able to make or receive calls.for 3 hours now.... .i can txt.... but not call... ive turned my phone on and off like every half hour but no joy,,,come on O2 ive a vulnerable child in the city whom i need to SPEAK to...this is not good
liz the d 12 October, 2012 20:55
I'm in Herts and still, after some 4 hours, make calls or text :(
liz the d 12 October, 2012 21:01
Thanks anonymous at 20.11 - I searched for O2 UK in my settings and hey presto, all's good now
anonymous 12 October, 2012 21:14
I was sending and receiving texts fine until about 21:00, now it's gone completely!
anonymous 12 October, 2012 21:31
Mine is on and off - driving me nuts, I'm in Glasgow, it's affecting other people I know in this area on O2 as well. My contract with O2 ends in June and I won't be renewing with them, very disappointing.
anonymous 12 October, 2012 21:32
Petersfield Hampshire - no network since 15.30 very annoying....
anonymous 12 October, 2012 21:40
I can view web pages through mobile network, but I can't make calls
anonymous 12 October, 2012 22:37
Still not working I am in London- O2 pull bloody socks up it is getting routine now
anonymous 12 October, 2012 22:48
I have no service and I live in Prestatyn North Wales
anonymous 12 October, 2012 23:29
It originally went off around 15.00, came back at about 19.00, then went off again and is still off. Good job I have an orange phone as back up, or I'd have been sc£&wed at work. Very similar to last August.
anonymous 12 October, 2012 23:34
I've had no service for about 5hrs, am on tesco mobile - what a joke!!
anonymous 13 October, 2012 10:00
Speaking to the guys down at IBM North Harbour it sounds like its another failure of the Offshored O2 team who brought you various other glitches since the start of the year when IBM moved the IT operations to India to allegedly save money. That the first outage (in the second week it had been live) cost IBM in fines from O2 the entire amount they had saved for a year shows you the mentality of the so called Management who put forward this 'plan'.
anonymous 13 October, 2012 10:04
Mine wasn't working from Friday afternoon! Burnley
anonymous 13 October, 2012 20:47
I am glad I moved to a 3 network contract after the last outage. I am disabled and live in a remote part of Cornwall, so not being able to call the AA, etc was not acceptable. I'm glad I'm out of O2.
anonymous 14 October, 2012 22:00
started a new contract on 10th oct and asked them to port my number on 11th oct, received email my number will be ported over on 12 th oct but today is 14 oct and although number has finally been ported only i can call or text someone but whenever someone tries to text or call me it tells them number has not been recognised also dont have any internet connection. I wish i never joined o2!
anonymous 18 October, 2012 10:40
I have had bad O2 service for over a year, no service, drop-outs etc. which I complained about but no notice was taken. I moved to Orange and have a full and clear signal every time. My friend moved in with me recently and she is on O2. The past few weeks her signal is practically zero and now her connection has been dead for two days. Their status tells me "Our network is currently working fine", which is a lie! O2 used to have a perfect signal at Finaghy many years ago. I had heard that work was done some years ago and the signal has never been right since - O2 take no notice of complaints and deny lack of service. "We do not guarantee signal inside a house".
anonymous 12 November, 2012 20:09
So much for fixed this afternoon, mine still isn't working and it's 8.05pm! That's 2 days now and I'm seriously thinking of going to someone else.
K, SW Herts
anonymous 14 November, 2012 21:16
My network has been out for well over twentyfour hours. still not working and its 9.15pm. This is not good enough. JAS Halifax Yorkshire
anonymous 4 December, 2012 11:23
No service from about 9.30am today. Getting really p'd off with O2/Tesco Mobile. Sort it out!
anonymous 6 December, 2012 13:51
Mines not been working since Tuesday and still not :S >???