The HTC One X, a quad-core behemoth with a 4.7-inch display, can suffer from weak screen sides, according to CNET readers who have bought the device.
I flagged up this issue earlier this week -- demonstrating how the curved 'waterfall' edges of the One X's screen flex when pushed, causing patches of discoloured pixels to track your finger movements. During testing, I also found it's possible to trigger on-screen selections accidentally, simply by holding the phone.
This sort of screen flex is a characteristic of certain LCD screens -- typically non-touchscreen computer monitors which are not supposed to be routinely poked and prodded with your fingers, or low-cost touchscreens found on budget smart phones, such as the Samsung Galaxy Y. By contrast, the One X is HTC's flagship "all in" smart phone -- and it sits at the premium apex of the Android smart phone spectrum.
I demonstrated the One X's screen flex flaw to HTC's chief designer, Daniel Hundt, who said he was unaware of the issue and suggested it might only affect demo One X handsets, rather than final hardware shipped to consumers -- telling me, "We would never let that ship."
HTC has still not responded to a request to clarify whether screen flex affects only demo One X devices, as Hundt suggested, or whether phones being sold to consumers are also sensitive to being squeezed around the middle. But some CNET UK readers who've bought the One X are reporting their devices suffer from flexing screen sides.
One reader, Junaid, writes: "I just checked my HTC One X (got it from Three) and seems to suffer from the same issue. It's only happening on the left edge of the screen and not the right hand side."
Another reader, RedHamstar, says: "Only occurs on the left side, but since I've had the device I have never needed to press the screen on edge."
"Exact same problem on my device," writes another reader. "Also when the screen is on full brightness the whole screen starts to flicker. Sending mine back to Phones4U for a replacement."
"My phone's also is doing it," reports another. "Got it from Carphone Warehouse."
Other readers have found no flex in their One X, however -- suggesting the issue may only affect some handsets.
Many readers commenting on the story appear happy to accept the One X's weak sides, despite its premium price-tag.
"Mine does this," writes one reader. "The phone is so slim and slick what do u expect if u press on an liquid display... Best phone out there by a long shot."
"This seems like pseudo-problem to me," writes another. "It's the same thing that happens when you poke an LCD monitor. I don't poke or squeeze my phone hard enough to make the screen deform so I don't have the problem."
However a third notes: "I love my One X but I don't expect issues like this, and the creaking issue I have, on a premium handset."
Several readers have also identified a second issue with the One X's screen -- where banding can appear near the edge. See the three videos embedded below.
Does your One X suffer from weak screen sides or erratic screen banding? If it does, are you chillaxed about its sensitivities or will you be demanding a replacement? Let us know in the comments below or over on our Facebook page.

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anonymous 13 April, 2012 12:29
I dare not read this article, once you have read one of these articles you have read them all and they are absolutely ridiculous. People who cause such problems shouldn't be using such a phone! You have to press down ridiculously hard to cause a problem and any 'normal' person wouldn't cause the problem to occur! It annoys me that people pick up on such stupid problems that are so easily averted (i.e. not pressing ridiculously hard on the side of the phone), as a way of criticising such an amazing piece of hardware!
anonymous 13 April, 2012 12:56
Mine doesn't have any kind of screen flex :/ Seriously cnet is a joke these days. I used to really like it, but now I have never seen such biased articles for apple and the degradation of non apple products. It is a real shame.
spiderman 13 April, 2012 13:28
CNET does NOT only do this to Android products. They harp on the tiniest little things with Apple products too, and then recycle the headlines and tweets for weeks. It's all for clicks. If anything, I'm glad to see them finally getting on someone's case OTHER than Apple after all the stupid "heatgate" crap.
anonymous 13 April, 2012 13:29
Hens just looking for trouble. Doesn't sound like anything that would be an actual, functional problem. The writer is just looking for problems so that he has material and can generate hits. That's the problem with internet journalism, it's all based on hits so the content becomes garbage.
anonymous 13 April, 2012 13:43
Got my HTC One last week. No flexy issue no nothing! Scaremongering reporting, give credit where credit is due. I think HTC have outdone themselves this time!
anonymous 13 April, 2012 13:44
Woow... Apple must be really threatened by One x if gave such an obvious command to their henchmen (CNET) to discredit this phone in all possible and pathetic ways. But hey guys, as you are doing it soooo obvious, you actually make advert to it! ;) Thanks! We see that all the market leaders have actually reason to be afraid...
anonymous 13 April, 2012 13:44
Got my HTC One last week. No flexy issue no nothing! Scaremongering reporting, give credit where credit is due. I think HTC have outdone themselves this time!
anonymous 13 April, 2012 13:45
Got my HTC One last week. No flexy issue no nothing! Scaremongering reporting, give credit where credit is due. I think HTC have outdone themselves this time!
anonymous 13 April, 2012 13:58
No issues here. The best phone on market.....
anonymous 13 April, 2012 14:25
Got my HTC one x today - has the flexy sides. HTC please fix these - happy to send it back to b fixed for free. But still want to keep it. Not going back to Apple anymore
Disappointed with the packaging though feels very cheap compared to Apple
anonymous 13 April, 2012 14:56
Sounds to me like allot of these anonymous’s are HTC employees.
I got my OneX on contract from 3 for my upgrade and I don’t have any of the issues that I’m seeing on all the videos everywhere.
I tested the screen flex with no result with a mild compression *so I stopped there* and didn’t want to squeeze any harder just in case *this is what is causing all the issues everywhere*.
I’m not about to sit here and say that since my phone is good doesn’t mean others aren’t having issues. I mean look at ALL those videos out there.
The only issues I might have are with sense… Has anyone noticed that when you run a live wallpaper and then scroll through the new “cubic o.O” style home screens that every time you flick to the next page the live wallpaper restarts its loop? That seems a bit amateur for java script don’t you think?
I mean I thought sense was supposed to be the eye candy but with those sorts of little oversights it just seems like somebody gave me a used lollypop!
I love my OneX though!!
anonymous 13 April, 2012 15:07
I am no able to log in with my FB account! That's why anonymous... but i would not mind to have some mid level manager position in HTC! :D
aba19941 13 April, 2012 15:08
I get the screen tear issue. But oh well. My first one had a dead pixel, i really dont see this tearing thing as a major issue though. But otherwise everything else is fine.
Junaid 13 April, 2012 15:43
NATASHA thanks for mentioning my comments ( from an earlier article ) in this article. But i would like to ask you again if that is OK. In fact I will paste the second part of my comments from earlier and really hope i get an answer this time.
" Natasha please advise further on the term Screen Flex ?. Most people wont even push the phone that hard to check the flex. I am a very knowledgeable person when it comes to phones and keep a close eye on all the prodcuts and related articles coming out on the internet. I have used my phone for a few days and apparently there is nothing else wrong with it other then what you just mentioned. Please let us know how can Screen Flex effect the durability and usability of the phone and the screen in the long run ? An answer would be much appreciated. Thanks ".
Thanks once again. Cheers
Junaid 13 April, 2012 15:50
A lot of people ( despite of this Flex issue being mentioned twice now on CNET ) still seem to be happy with the phone including myself. But obviously this issue will not be discussed for ever as new phones will come out and there would be a hell lot more to report and discuss. But all HTC ONE X owners would love to know the long term consequences to Screen Flex ( if there are any that exist ). My 14 days cooling off period is about to finish and I am very keen to know what NATASHA has to say about it :) .
Natasha Lomas 13 April, 2012 16:07
@Junaid Hi Junaid --
I did reply to your question on the other story earlier today (sorry it took so long -- been crazy busy! :)
Here's what I said:
"Pressing on LCD screens hard enough to distort the surface can damage them so the flaw could end up affecting the quality of the One X's screen in the long run -- i.e. if you hold the phone in a way that causes the distortion to happen a lot"
So, ultimately, if your hands are large enough that you don't end up squeezing the One X around the middle as I have to (having small hands) -- then you probably won't have to worry too much about damaging the screen. Just be aware of the flaw, and don't press the edges of the screen if you can help it.
Hope that helps! And let us know how you get on and what you decide after your two weeks with the device.
Natasha
Junaid 13 April, 2012 16:34
Seems that i am likely to keep my ONE X. A very good and a thorough answer. I will definitely report back if things do go wrong. Thanks Natasha :)
anonymous 13 April, 2012 20:27
Pathetic. My one x has no issue like this.
anonymous 13 April, 2012 23:56
I thought CNET write impartial reviews on many products. I just realised that this is wrong. I have One X for the past one week. No screen issues at all. You can write 10 more reviews praising iphone, but don't need to highlight a minor glitch(for few hand sets) of this flag ship phone as a big issue.
rommi 14 April, 2012 00:55
To all people here saying that the reviewer picks on small things, and that these faults doesnt matter, i would say it DOES Matter.
the one X is flagship device and it cost around £500, not many people can afford it, but people who can afford it, they want something which is built excellent as you would expecct from £500 phones. these side screen issue can get worse as using the phone. its such a shame that HTC cant make a proper flagship device
anonymous 14 April, 2012 10:42
I have had my One x for three days now and i can say have cannot reproduce this fault at all.
Certainly if you use enough force anything like this will flex, these phone are not designed to Toughbook standards also I have not seen any problems with the coating, and I have had very high usage and still the phone lasted for 08:00 am to 11:00 pm on one charge. The phone is fast reliable and "Does everything it says on the tin" to coin a phrase.
anonymous 14 April, 2012 11:10
Got the flex screen issue but its ok as long as I dont press on the edges. Not really bothered.
anonymous 14 April, 2012 17:36
I can vaguely see some discolouration if I squeeze the edge of my phone really quite hard in a way that I would never have done had I not read these articles. And, to be honest, I would entirely expect this to happen with the application of excessive force.
So I guess it's sort of true in a Slow-News Day sort of way. Happily though it clearly doesn't matter and the phone is excellent.
anonymous 14 April, 2012 18:19
i only have to tap my one x on the sides to recreate this issue and it creaks on clicks near the usb port so i am getting it replaced.
Who are all those people posting that there one x is ok so this problem does not exist and cnet are making it up? So there has never been a case where some batches of a product have been faulty and others have not?
I love my one x, but the fact remains that there are build quality problems. Go to the XDA developers forum and see for yourselves.
A premium device should not act this way, whoever makes it. If my ipad did it then that would be going straight back too.
deakodude 14 April, 2012 19:20
Only had my one x for 24 hours but can say its the dogs ********
anonymous 14 April, 2012 21:59
I don't own a one x, but i went to a phone demo model (two actually) and saw this issue first hand, one was worse than the other, but seeing this has stopped me buying the one x, i was quiet keen on this phone, but seeing this kind of stress does concern me about screen durability, what kind of damage could the screen incur in my pocket if it reacts in my hand like this? Surely a little reinforcement to the side of the device would fix this? If that was the case I'd buy one asap. Please htc fix this for me, i do so want an issue free smartphone experience? My galaxy s2 i9100lG (note the G variation) has guaranteed i will never buy a Samsung product again, so please fix your phone so i can move on from this garbage.
Regards, D. Purton.
anonymous 15 April, 2012 08:42
I wouldn't call this scaremongering at all. I love my new one x and appreciate being made aware of any potential issues with it seeing as it cost me £500. My phone doesnt have the screen flex problem but i do have the screem banding issue which pops up every couple of days. I have realised that with my unit it seems to only be triggered when i use the stock browser. Can anyone shed any light as to whether this seems like a software issue,in which case I'll just wait for an update or a hardware issue (which means ill have to swap my unit for a new one)??
anonymous 15 April, 2012 16:51
It is easy enough to replicate....and doesnt require much pressure at all. Simply make as if to drag down the notification box from the top left corner, but once it is under your control, instead push the box up and over the date, almost immediately you will see distortion of the screen. Then open the camera app or a you tube video and you will see that the distortion has spread down the entire left side of the screen. I am on my second handset in the last seven days, and tomorrow i will get my third, which no doubt will also have this problem. My network provider say that they can do little else except issue a replacement as their diagnostics indicate a fault. Its not a major problem admittedly, but might affect longevity and certainly isnt in keeping with a premium handset.
Andrew Hudson 15 April, 2012 20:43
I got my One X a few days ago and decided to see if I could replicate the issue. I can, but you have to press incredibly hard to do so. It's not an issue that will crop up in everyday use.
anonymous 16 April, 2012 01:52
What the hell is wrong with this website??? So much false information about HTC phones and Andriod phones. I have a HTC One X and it does not suffer from this stupid problem. Stop squeezing the sides of the bloody phone and you will not have any problems with it I suppose?? This website seems to be funded by Apple to spread propoganda against HTC
BadgersOHara 16 April, 2012 03:34
Natasha, you are really starting to sound like a bit of a mentalist on this one!! Looking at the comments on all articles, most users are saying that they do not have this problem. A lot of people are saying that they have seen it on the demo models in shops, and a couple of people who got them on release date have seen it. Everyone else is saying that it is not happening, or the force required is so extreme that it is not surprising and not a problem (and equally, no different from any other phone!).
Do you have something against this phone, or HTC in particular?! It really sounds like you have a chip on your shoulder about it! I suspect that since you have managed to kick off a whole load of controversy with every article about this phone that you have published about it, you are actually just trolling us all now! If so, well done, otherwise, what are you trying to do here?!?
anonymous 16 April, 2012 21:07
This isn't scaremongering. Will be sending mine back for the following:-
-excess plastic sticking up from the side of the screen that I keep catching my finger on
-temperamental power button that doesn't have any tactile feedback and doesn't always register a key press
-creaking when pressure applied to the top right of the screen. When just using the screen it's not too bad but creaks a lot when pressed against your ear during a phone call
mac111 20 April, 2012 15:56
Had this phone phone since launch and as yet have not experienced any negative glitches.I dont feel the need to press extremely hard on the edge of this phone ( why would anyone feel the need to do this??) and am sure other professional reviewers would not advise anyone to do this to their handsets.
As for demonstrating a fair,professional and informative review on this stunning phone cnet/mobile phone reviewer Natasha lomas has fallen well below industry standards.
Fortunately those of us lucky enough to own this model and actually use it can appreciate what a great job htc has done with this high-end device and can see through this aforementioned 'scaremongering' from a 'reviewer'who quite clearly is in the wrong job.I find it hard to believe this person is cnets chief mobile phone reviewer and would question the integrity of cnets reviewing policy before commiting to publishing so whoeful reviews.
Dissapointing.
anonymous 30 May, 2012 17:50
I have a HTC One X and it does have this issue. You don't have to press down "ridiculously hard" to trigger this problem, the screen on the left hand edge appears to not be secured down correctly and so it creaks even when you just touch something on the screen in that area. I mean a loud click; like snapping a toothpick. This is not just normal pixel discolouration when you press an LCD screen as it only happens in a specific place. I am writing this as I am annoyed that some people are saying that this is a made up issue, and discrediting cnet.
anonymous 12 June, 2012 13:43
Well, I just got a HTC one X. First one had a dead pixel, so i exchanged it. Second one had the screen flex issue. It was not, as some say, only an issue if you pressed really hard. In fact, barely touching the sides of the screen was enough to discolour all the pixels in the area. So I went back and exchanged it again. The third phone had the same issue, just worse. Just by touching, without pressing, the pixels disoloured in patterns of waves. But on this one, the issue was not only on the sides, but on the bottom right corner of the screen itself. The pixels discolourd themselves just by normal usage, like pressing a button in this area for example. So I went back this morning, and the salesman tried all the HOX he had there... they all had the same problem, some very badly (in a way that it would show up just by normal usage)... Up to one, which seemed to have the flex problem only around the usb port, in a way that it would not show up by normal usage. In fact, on this one, you do have to press quite hard. So I took this one, and, until now, i'm quite satisfied with it. All in all, I had four different HOX in one week. The shop, (mobilezone, switzerland) was really nice about it, they have now a bit more than ten HOX that they'll send back because of this issue. It seems that not all phones are affected in the same way, on some the problem is really obvious and therfore a real issue, on some it is barely noticeable. That would explain why so many people state that it isn't a real issue, they just got lucky and picked the right one. In complement, I should ad that all of the tested phones had the serial HT24, and that we tested both versions, black and white. For any person interested in this phone, I advise strongly to test the phone for this issue befor buying it. Otherwise, I have to say, it is really an exceptional phone!
anonymous 9 July, 2012 12:35
I hate how some people are so ignorant, just because it doesnt happen to your handset doesn't mean it doesn't happen to others. Ya sure it takes a lot of force to make it flex for you but for me, a gentle touch is enough to do it. When I spent this much money on this phone, I didn't expect to have any problems, I'm highly disappointed but I still love the phone, so I'll send it back and pray to God that I don't get another one that's faulty.
anonymous 14 July, 2012 22:36
Everyone saying that the writer is just finding small problems just to get hits, well, it is his job! Its what he does! Before I saw this review I was absolutely terrified, I thought I was the only one! Now I feel better because I know its HTC's fault and pressure is being applied for them to sort this mess out! Luckily I don't have to pay for my phone, but if I did I wouldn't be able to sleep with amount of money you have to pay for one of these phones. People say this guy's just trying to get hits. Well you are just talking sh*t on forums for the sake, of talking sh*t!
anonymous 7 November, 2012 22:25
This is my fourth HTC and current ONE x is not a patch on the Desire S for build quality. The left side does creak and slow responce is an issue with mine. I do not work in a chipy but have to polish the screen and wash my finger to un lock the thing! I love Android but not sure that this phone will last 24 months without a full metal jacket.
WEDNESBURYSTOKIE 27 November, 2012 19:37
Just to drop my little toe in the water, may not be related.
I've had a one x since launch day, a few months ago i started to experience screen rotation problems.
Rang customer support and they went through the various reboots, clearing cache etc, and it worked for about a week.
Finally got sick of it happening, so tonight phoned to book it in for repair.
Whilst on the phone to them i removed the HTC case that i bought along with the phone.
All of a sudden the screen rotation worked fine.
I questioned the advisor about this and was told that even though the case is an officially branded item, its not made or promoted by HTC, so dont use the case any more and see if i can get a refund for it, 8 months down the line.
anonymous 29 November, 2012 18:30
I have the one x
Scratch that, i've had 2 one x's. The first one suffered from screen not being fitted properly onto the body which caused a creeking noise everytime you go to press the capacitive buttons, there was also it's problem with connecting to the network, dropping calls and continuously changing volume on the earpiece making phonecalls near impossible. When it shut down from overheating on standby after 4 DAYS of use, I thought enough is enough and had it returned. Now unit two, it's nice, apart from a dead pixel a one day old unit with a dead pixel?
Now I love this phone, it's amazing, the sreen is just AMAXING and the speed is just great, but my god it's riddled with faults, If only the build quality went to that like the desires, I had one for the last 2 years, and not a single problem. Was snappy enough for browsing and light apps usage, was build like an absolute tank, dropped it so many times that the chassis bent and even then it still fucntioned.
anonymous 20 May, 2013 04:45
So I have the HTC One Xl and the left side of my screen started going crazy and clicking things byitself and zoomin and out. took couple restarts for it to stop and gave me like 5 mins of play before start doing it again.
I went to the settings and turned on the finger press so i can see if my screen is getting pressed and man the white dot was flying up and down all by it self.
after 4 days it stopped and now i lost the hole left side of my phone so i cant press QA #:) button unless i turn it side ways.
Guess telstra will replace phone hopefully.