This web site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To find out more and change your cookie settings, please view our cookie policy. Close

Users report new MacBook glitches

Problems with Apple's newly redesigned MacBooks are being reported on Apple discussion boards and across the Internet.

The new laptops, which have already run into problems with the trackpad, are said to have problems with video performance, third-party memory chips, and staying in sleep mode. It's always difficult to get a sense of how widespread such problems are from tracking message-board posts -- and every computer ever made has had problems -- but the volume of such complaints regarding the new systems seems to be increasing.

Gizmodo collected some of the more pressing problems in a post on Monday. The memory issue involves crashes that appear to be linked to adding third-party memory chips into the new MacBooks and MacBook Pros. Apple charges far more for memory upgrades than other companies such as Crucial or Other World Computing, so savvy Mac users interested in adding memory on their own often choose one of those products.

That post also highlights an issue that involves the MacBook Pro being unable to stay in sleep mode, turning itself on when closed every minute or so, or freezing when woken up by the user. That issue doesn't seem as serious as the memory one, but if you've noticed this problem, resetting your MacBook's PRAM seems to have worked for some people.

And on the video front, Apple could still be having problems with graphics chips from Nvidia. The company was one of the laptop makers affected by Nvidia's problems with manufacturing their graphics chips. After The Inquirer took apart one of the new MacBook Pros, it discovered the new discrete graphics chip in those systems are using similar materials to the graphics chips that Nvidia agreed to replace earlier this year.

Posters on Apple's site have been reporting crashes when running games on the 9600 discrete chip -- the focus of the Inquirer's investigation -- suggesting that the issue doesn't involve the 9400 integrated graphics chip in the MacBook. Nvidia told the Inquirer that the 9600 chip is not using the same materials that were prone to failing under intense heat, but a lab analysed the composition of the bumps that are used to attach the chip to the motherboard, and concluded otherwise.

Post your comment

Make your comment count. Log in or register to skip the 'Are you human?' question and get an avatar

Your email will not be displayed with your comment

Copy the letters and numbers to prove that you're human. You won't have to do this if you log in or register

Your comment must comply with the Terms of Use

About CBS Interactive

Copyright © 2013 CBS Interactive Limited. All rights reserved.