HP is offering compensation to customers who bought the HP TouchPad tablet and Pre 3 smart phone before the company decided to abandon both gadgets.
In a cheery post on its website titled, 'HP webOS devices -- At HP we always think about you!' the organisation has outlined its plans to sneak a few quid back into the pockets of disgruntled buyers. If you bought the 16GB TouchPad, you'll be compensated the difference between your purchasing price and £89.
If you bought the 32GB TouchPad you'll get the difference between the price you paid and £115, and if you just had to have the 64GB model, then you get the difference between what you splashed out and £159.
Meanwhile, Pre 3 buyers get the difference between what they paid and £69. If you want to apply for a refund, you'll need to have activated your webOS account before 23 August this year. You'll need the device's serial number and your receipt too.
HP announced last month it was turning its back on webOS, the operating system that powers both the TouchPad and the Pre 3, making both devices effectively obsolete.
Then the TouchPad had its price slashed to just £90, causing sales to skyrocket and the suddenly in-demand tablet to sell out in no time. The moral of the story? If you want to beat the iPad, make your tablet cheaper. A lot cheaper.
Will you be seeking compensation? Or are you still waiting for a budget TouchPad to turn up on eBay? Let us know in the comments, or on our Facebook wall.
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Comments 7
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Warren Keys 9 September, 2011 13:10
I'll probably still get one if it appears on Ebay for about £150 all in, fat chance of that happening at the minute though! Will look forward to seeing more android developments on it!
charlesharley 9 September, 2011 14:24
I was really disappointed when I lucked out, fantastic deal for 89 squids!
anonymous 9 September, 2011 14:51
This is capitalism at its worst. HP needs to exploit its customers better.
Yours,
Satan
anonymous 9 September, 2011 16:42
Funny enough, the same page for the french HP site doesn't have the refund for the Pre 3... though phones were sold full price!
anonymous 9 September, 2011 22:05
but if you're French; who cares?
anonymous 9 September, 2011 22:51
Obviously not you, not that you matter per say, nonetheless it is interesting to see, for certain business minded people, how a company/brand treats its customer base in the different countries... And as it's an online world, anybody outside the UK could have bought the Pre 3 and get the discount but not if it was bought from the .fr website...
anonymous 28 September, 2011 09:52
I bought a Touchpad on launch (more fool me) I have tried to claim a refund and HP have informed me they are refusing the refund on the grounds of my providing the wrong documentation. I bought it from Argos and unfortunately I lost the original receipt, but, I went back to Argos and obtained a copy with all the details required. I sent this to HP including the credit card statement with the transaction on it (plus receipt) and a photo of my device with all the system detail page (serial number, my email address and name on that page) and still that is not good enough for them. I am losing £364 because of HP being awkward gits, sadly I have just threatened taking them to the small claims court to get my refund and as I have all documentation required to prove my case I would win. Argos have even been kind enough to contact HP personally to confirm my purchase of the device. I will never, ever buy a HP device, computer or any other item again. The Big Bang Theory made a joke about HP customer service, now I get the joke.