This web site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To find out more and change your cookie settings, please view our cookie policy. Close

Games industry, you deserve to lose to Apple

CNET Opinion

The games industry is trying to save its business by strangling the second-hand games market. But if it doesn't start treating paying customers with more respect, in a year or two there won't be anything left worth saving.

Arkham City limits

Do you like Batman? I like Batman. That's why, like 4.6 million other chumps, I paid about 40 quid for Batman: Arkham City in the first week it came out, happy to part with my cash in exchange for the opportunity to smack someone in the chops with a Batarang.

But while the game turned out to be cracking fun, there was something that soured my enjoyment before I even donned Batman's pointy-eared cowl. To play the bits where you get to be Catwoman, I had to enter a 20-letter code printed on a bit of paper inside the box, and initiate a 250MB download.

That's about 500 per cent more hassle than anyone who's just thrown down forty sheets should ever have to endure. Being a naive soul, I asked Twitter why it was proving so hard to play the game I'd just paid for, and was promptly informed that making the Catwoman bits a code-reliant download are a measure taken by the game's publisher to prevent second-hand sales.

For, you see, that code only works once. So anyone thinking of buying the game second-hand would have to pay extra to download the Catwoman missions, which take up what I (having completed the game) would judge to comprise a significant portion of the story.

In essence, any copy of the game that isn't brand-new is a lame duck, only fit to be foisted upon unsuspecting nieces and nephews who won't notice half the game is missing. And if you haven't connected your console to the Internet, those Catwoman missions will forever lie beyond your grasp.

Thank you for buying our game. Now prove it

This isn't an isolated situation, neither is it a new one. Battlefield 3 requires you to input a one-use code that comes with the game in order to play it online (ludicrous when the game is so online-focused in the first place), as does Uncharted 3.

Assassin's Creed: Revelations has a similar setup, in which your code is tied to a single Uplay account, a separate service run by publisher Ubisoft you'll need to sign up for in order to play online. And if you're anything like me, seeing the words 'account', 'sign up' and 'Uplay' used in conjunction will have your enthusiasm levels gargling down the drain.

So to recap, having paid full price for a game, not only do you have to sit there like a loser, painstakingly entering codes to make your new game work, you're then left with a physical lump of matter you legally own, but will struggle to sell.

If you're the kind of person who likes to wait a bit and then buy a game pre-owned, you'll have to go through the hassle of buying separate codes to make your games work properly. And that's saying nothing of the fact that many blockbuster titles launch with expensive DLC ready to go live that really could have been squeezed on to the disc. Thanks guys. Thanks a bunch. Here, have another forty quid.

Second-hand smoked

With these measures games publishers are out to kill the second-hand trade. Should you care that it's now much harder to lend a game to a friend, or sell it on once you're finished? Yes you should, because despite introducing these restrictive measures, games are still very expensive to buy. Expensive to buy, hard to sell. A winning combination for them, but not for you.

When I download a movie from iTunes or play a song on Spotify, I know I can't sell those things on or loan them to a buddy, but I don't mind because the fact that they're digital products, devoid of expensive physical materials and shipping costs, means they're a darn sight cheaper than buying a DVD or a CD. But here is a situation where you're paying full physical-media prices for something that basically exists in half-digital form.

Okay, having to buy a game new, enter a code and sign up for some stuff you don't want isn't the end of the world. But it's a degree of annoyance you shouldn't have to put up with, and it smacks of easy arrogance and a level of complacency that the games industry can ill afford.

Because I can play games on my iPhone, and I can play them on the iPad, and if I don't have the cash to splash on those devices I can play them on an iPod touch. Games for iOS and Android are good. They're really good. And there are thousands of them. You can download them in seconds, and usually for less than a quid.

Mobile masterpieces

In the time that 250MB worth of Catwoman took to squeeze itself down the intertubes into my Xbox 360, I could have paid for and be playing Tiny Wings, Whale Trail, Jetpack Joyride or any of the other brilliant timewasters that populate Apple's App Store.

Hardcore gamers will scoff, but they shouldn't. Mobile games have come on leaps and bounds in the last few years, and with processing power in smart phones and tablets increasing at an alarming rate, it won't be long before the only thing that separates console games from mobile games is the fact that you have to walk to HMV to buy the bloody thing.

Angry Birds, which debuted in 2009, has been downloaded 500 million times across its various editions. If you combine the sales of all the core Super Mario games ever made, they total about 262 million. As former Escapist editor-in-chief Russ Pitts writes for GameSpot, "Think about that while you're spending your Q4 reading and writing about AAA 'blockbusters'."

Kings of convenience

People will tell you games publishers are only protecting themselves with these measures, that when you buy a game second-hand none of that cash goes to the game-maker, and that these tools are a valuable weapon in the fight against piracy.

But try this one: I don't care. And neither will the hordes of gamers out there who are increasingly used to having their entertainment delivered conveniently, fast and affordably. Because those are the factors that matter to people, not a publisher's bottom line.

Apple's gadgets are awfully convenient. And here's something else -- Apple takes a 30 per cent cut of all sales through the App Store, a cost that I suspect many games publishers would struggle to cope with, should Apple become the dominant force in gaming. So unless publishers want the future of videogames to be fruit-shaped, I would suggest it's time to treat gamers a little better.

Downloads and digital technology offer consumers convenience, choice and affordability. But while so many companies are embracing this (Amazon, Apple, BBC, Google, Netflix, Spotify, Valve, to name just a few in alphabetical order), it feels like many games publishers see the digital revolution as an opportunity to restrict gamers, and find inventive new ways to bleed them for every last penny.

And that's the behaviour of a jerk. Games industry, don't be a jerk.

Comments 34

Add your comment

Pokeh's avatar

Pokeh 25 November, 2011 18:01

My copy of Halo Anniversary came with 5 download codes. I'm pretty sure that's some kind of record. Dx

anonymous's avatar

anonymous 25 November, 2011 20:08

I'm not saying I agree with the methods they are using but the games that do well and are popular on mobile devices do not have the same development costs or time scales that those on consoles or PCs

georg55's avatar

georg55 25 November, 2011 20:13

Cnet, where did you get this guy he writes ****, none of his articles are worth reading.does he live on this planet on on Apple campus seems so fanboy not fair critique, he is subjective and bias .this article is rubbish

davvb's avatar

davvb 25 November, 2011 20:45

Luke Westaway: "I have had enough of your disingenuous assertions" - Commander Shepard

You clearly have not played mass effect or mass effect 2. then you will re evaluate your decision. As long as apple hardware cannot run mass effect apple do not deserve to beat other REAL game companies.

anonymous's avatar

anonymous 25 November, 2011 20:46

Although I don't completely agree with his views in this article, I do like Luke. He is enthusiastic in what he writes, and is therefore enjoyable to read. But I think you could pick up a thing or two from Rory, his use of sarcasms and similarities are a bit, how should I put it, flamboyant? so you laugh more than taking him seriously. No offence Rory, I love your articles/reviews too.

Back on topic, if they really want to fight pre-owned games, they should just allow consoles to 'write' a code/username on the disk or something, so that if it is used on another console it will no longer play unless the user signs in on that console... yea, something like that might work.... but god forbid they do.

Jimboo's avatar

Jimboo 26 November, 2011 02:26

Seeing as there's a few negative comments on this, I thought i'd take the time and massive effort required to login to this site (the login is aweful) to post.

I wholeheartedly agree with 90% of this the opinion in the article. I think that there is an element of fanboyism there, but here's my take on fanboyism for Apple: they're fans for a reason, and a bloody good set of reasons there are.

Naryan's avatar

Naryan 26 November, 2011 07:01

Yes they're becoming ******** because they're losing their money, and treating their customers like **** comes quite naturally to them, but it isn't making Apple look any better.<br />
They're the kings of it. They are what everyone else would look like if they kept on their wicked path for 20 years. They just reek of pure evil. These other companies get back bad press because they CHANGED their policy to what it is now. Apple never changes their policy for the worse because it can't get any worse. You have to do EXACTLY what they say, in EXACTLY the way they say it, if you do this then you might get to keep a fraction of your money, provided they don't just kick you off their App Store at any time, for no reason, which they reserve the right to do, a right they practice regularly.

anonymous's avatar

anonymous 26 November, 2011 09:33

"I don't care" about games publishers protecting their income, says Luke.

That's selfish and short-sighted. How would you feel if the boot was on the other foot? How about if CNET's articles were getting ripped off on another site and all that lovely advertising revenue which pays your salary and therefore lets you buy these games in the first place was going to someone else, who in no way deserved it? I bet you wouldn't like that.

Yes, the industry should look for better ways of protecting their content -- ones that don't disadvantage the user. But, until they do, just consider that they have very good reasons for doing so and shut up a your face.

Rich Trenholm's avatar

Rich Trenholm 26 November, 2011 10:08

Anonymous, you make a good point - games companies should be able to protect their content - but there's a difference between fighting piracy and preventing you from selling your own property if you want. Killing the second-hand market prevents you from selling something you own, should you choose to.

Imagine if you wanted to clear out some space on your bookshelves, but when you went to sell each book half the pages caught fire. Imagine if you wanted to sell your old sofa, but whoever bought it had to go to the original manufacturer to buy cushions.

And georg55 (and anyone else who wants to blather on about some Apple bias) this isn't about Apple specifically, it's about casual gaming and other new gaming ideas challenging the dominance of the console-based industry. Apple just happens to be at the forefront of this new way of doing things

Naryan's avatar

Naryan 26 November, 2011 11:30

Games industry, for the love of freedom, please lose Apple. They'll take from you everything. And people were *surprised* when they whole-heartedly supported SOPA...

Sorry, Rich I must have been so busy "blathering" about that I didn't see the point were you addressed ANYTHING anonymous said.

Apple aren't the only evil corp out there, but to quote you: "This isn't about Apple specifically, it's about casual gaming and other new gaming ideas challenging the dominance of the console-based industry. Apple just happens to be at the forefront of this new way of doing things." The new way of doing things is to take your freedom, while at the same time force you to keep going or go broke. It will be interesting to see how much less evil they are now that Steve is dead.

PS. A CNET UK writer talking about Apple bias is a little rich (no pun intended), you guys are practically famous for it. Just read your user comments on Apple reviews.

anonymous's avatar

anonymous 26 November, 2011 14:50

Probably the worst article I've seen on this site, well done.

Dominic Walliman's avatar

Dominic Walliman 26 November, 2011 16:22

Good article, I think you make some very good points. It really is sooooo annoying having to jump through all of login hoops to play the game you just forked out £40 for. I can understand that the developers want to protect their investment in making the game, but these tactics run the risk of pissing people off so much that they'll go and find another, much simpler, way to get their gaming fix.

At the risk of sounding like an old person, I remember the days when you bought your cartridge, plugged it in and you were playing your game. These days you have to install a couple of updates, login to the publishers website (and perhaps create a profile), put all of the codes in for the additional content, THEN wait for it to download, and then get told that to get the best experience you need to buy these DLC expansions at an additional cost.

Screw it, I'm going to go read a book.

Mark Anderson's avatar

Mark Anderson 26 November, 2011 16:23

Luke in Apple love story?

Shocker.

Poor CNET. And we used to take you seriously.

anonymous's avatar

anonymous 26 November, 2011 20:50

Ho hum - just need to get an ilok system like in the music recording industry, problem solved.

Peter Hudson's avatar

Peter Hudson 26 November, 2011 21:58

It's amazing how when we thing about digital distribution we automatically think of apple. there is a reason for it. Apple are doing it properly. There is Steam as well and GOG but Apple really have the infrastructure down right. The Xbox full games download service is OK but the PS3 is shocking.

the Mainstream consoles really have failed to innovate and really embrace new developments.

Adge's avatar

Adge 26 November, 2011 23:46

From what I see, if the games industry keeps requiring you to put in codes and buy parts of the storyline for games, people are just going to pirate them. Isn't it counter-productive?

However, I understand you can't pirate games that you play online (on official servers, anyway).

1000105421's avatar

1000105421 27 November, 2011 00:04

Actually, whilst I'm no Apple fan, I agree with most of this article. I just bought Encharted 3, which also comes with an online code. Which means it's difficult to then re-sell the game as it won't be the full monty for someone else... It's certainly not helping the gaming industry, but is Apple any better? And I also think it's difficult to compare gaming on mainstream consoles and PCs to gaming on mobile devices... It's like apple and oranges (!)

anonymous's avatar

anonymous 27 November, 2011 00:26

This Luke kid is a complete moron. Yes all this dlc and codes stuff is greedy crap, but this article is just another chance for an idiot with a handful of figures to bang on about angry birds and try to sound intelligent, which Luke clearly isn't.

Rich Trenholm's avatar

Rich Trenholm 27 November, 2011 09:32

Naryan - playing Angry Birds on your phone "takes your freedom"? My god, the scales have fallen from my eyes. All my life I've felt a vague sense of entrapment and powerlessness, and it turns out that all along it was Bejewelled that made me feel that way. I feel so free.

Guys, try and look past Apple for one second at the wider point this piece makes. The headline of this article could be 'Games industry, you deserve to lose to Android', or 'Games industry, you deserve to lose to phones', or 'Games industry, you deserve to lose to casual gaming'. That's the wider issue, not Apple specifically. Apple is only mentioned because it's such a big name in apps and casual gaming.

Naryan's avatar

Naryan 27 November, 2011 09:53

Believe it or not, it's not all about you Rich. I was referring to the gaming industry.
You just want what you want and don't care where it comes from or how it gets there. An immature and irresponsible standpoint at best, and it seems I'm far from the only one here who thinks so.
You just holla when it starts to effect you Rich, until then those other guys can fend for themselves.

Rich Trenholm's avatar

Rich Trenholm 27 November, 2011 13:43

Heck, we're all consumers, we have the absolute right to want what we want and not care where it comes from. If a monolithic industry can't keep up with the challenges from a newer, nimbler way of doing things, it's not our job to walk them through that. It's their job to adapt - and that doesn't mean trying to stop us from selling our own property if we want. Those other guys are SUPPOSED to fend for themselves, just like we all have to.

Compare to the music industry, which went through similar changes a few years ago. CDs (big games) were challenged by people downloading single tracks (casual games). Do I care if the record labels go to the wall as a result? No - they're a relic. All I care about is the music. As consumers, we'll vote with our cash to get our music / games / movies whatever in the way that suits me, and those industries need to adapt to that.

anonymous's avatar

anonymous 27 November, 2011 13:47

"but I don't mind because the fact that they're digital products, devoid of expensive physical materials and shipping costs, means they're a darn sight cheaper than buying a DVD or a CD"

Dude how much ignorance that statement of you shows... The cost of making a dvd and a box and shipping it to your local store is probably less than a quid per single game. Now think of this, there are companies that just print dvds and box them !!! And they take orders for hundreds of thousands of boxes, that how they make money out of it.
Gaming industry is not just limited to your Microsoft's xbox and Apple, lol it never was, and these were not even the firsts on the market. You don't like the protection mechanisms? Then pirate the game, download a torrent or so. Its not the stupid dvd that is the game but the source code written and compiled. Then it is a question of how you get it, pay for it in store or download, from peers or forma paid high speed repository (a huge legal server an alternative to dvd printing company) . The real companies in gaming industry such as Valve, Blizzard, EA realized that years ago, therefore they made clever ideas like online cd-keys, paid subscriptions, and Steam store something you praise Apple for but with real games !!!! (unless you are some Angry Birds fanatic that buys a game of quality of free flash games....Oh right Apple does not support flash, what a surprise ;])

georg55's avatar

georg55 27 November, 2011 15:39

Hi guys ,MY opinion is that the games industry is being rejuvenated not by casual games or console games. I am a linux user, windows user, had a mac but poor wifi turned me off. I played all these casual games on redhat linux for years all for free, now the mobile phones are selling them for 99p to £2.99 you need codes etc
but I prefer a game that takes me a while to complete in 3D with proper physics .and good controls if you can code you can use he ms kinect and sdk to use kenect to fire your weapons, reload , now not when ms brings it to pc.what can you do with those casual games ,scrolling side to side nonsense in 2011,are we going back to 1999.comom guys use your phone as music player ,video player and leave those small games to time wasters.Luke write stories to get the price down on these proper games not praise apple

anonymous's avatar

anonymous 27 November, 2011 17:48

Honestly, what a whinger. You can't really say that Apple is even part of the games industry because it doesn't make any of its own games (yes, the same can be said of all other consoles and computers) - it only makes the hardware, then charges people for the privilege of using its hardware (again, the same could be said etc.). However, then there is a big divide: quality. iPhone games are crap and playing them through a touch screen simply sucks. They're cheap because they cut out the middle men, and they're convenient because they're all available in one place. Those are the only good parts. All other games on other platforms are more expensive and less convenient to obtain, but they're generally much better. Buttons!! Larger screens! And other reasons. But, if a game is worth buying in the first place, then spending five minutes installing codes when you're going to get several hours of gameplay is barely a problem. Just get over it. Also, what precisely is wrong with the games available on other smartphone platforms, fanboy...

anonymous's avatar

anonymous 28 November, 2011 00:06

I get your point about games creators taking the micky but what on earth has this got to do with Apple? Do you really see someone spending 100+ hours playing a game on an Iphone, at 2+ hours at a time?

This article just makes no sense to me. You should have simply stated your own frustrations with the game industry in my opinion. `APP` based games sell to the masses yes, but the hardcore gamers? Come on!

Lukasz Markiewicz's avatar

Lukasz Markiewicz 28 November, 2011 02:36

You make some good points Luke but here is why I think you are misguided on the whole thing

1 How many of those Angry Birds downloads were free? How many were preloaded on smartphones? How much does AB cost vs a Mario game; both when it comes to production and for the end user. Are you seriously even trying to compare the two titles? I like Angry Birds and a bunch of other games, but even the best iOS or Android game is a stinking pile of poo when compared to top PSP or DS titles.


2 Honestly I would not be surprised if the cost of running infrastructure for a download service (servers, IT staff, bandwidth, electricity) were actually only slightly lower than physical. I find it amusing that people are ok when they can not resell stuff they downloaded and complain when the only difference between the two is a case and a dvd. You do understand that the charged price is for the content on the disc.
Personally I think you should be able to resell everything you buy. Whether these are your PSN games, iTunes mp3's or games you bought in store. I do not get why you can only complain about the no resale policy when it comes to boxed products. No consistency there.

3 I fully agree with you when it comes to registering for accounts, online logins for offline games, tying together content that should have been in the game as a day one DLC. This stuff should just go away. When it comes to online passes you are dead wrong though. When you buy a book or a song, you are done with it. You pay once and the cost of the download or the physical object is a one time cost for the seller as well. With multiplayer focused games you don't ask about how much it costs the company to run the online service when many players have bought the game second hand. Comparison to the music industry is just plain wrong

4 "Tiny Wings, Whale Trail, Jetpack Joyride or any of the other brilliant timewasters " Your own words. Frankly as a gamer I am worried that the 3DS and the Vita might turn out to be the last handheld gaming consoles and that the entire industry might be moving towards 1-2£ mobile games. Some of them can be good, but at the end of the day they are there just to kill time. For me gaming is about much more. I do believe that in decades to come gaming will deliver story lines and emotions on par with literature and cinema. Sporadically it can do so even these days. But that requires a group of very talented people. Often quite a lot of money and I don't think there is anything wrong with paying 40£ for a game if it delivers on quality. I'm just worried that if it really is profitable then we might just see developers churning out tower defence games, physics based puzzlers and hair picking sims.
Phones have come a long way and the hardware improves at a staggering pace, but at the end of the day if you are a triple A developer you want to have an install base that will cover your costs. I'm pretty sure that 6 months after release there will be a phone with a more powerful GPU than the one inside the Vita. But that doesn't matter to me. A portable console can have an install base of 50-150 million users over its entire life span. That's 50-150 million systems with same specs and with all those people potentially being able to play your game. These numbers dwarf even the iPhone (admittedly not when you add up the 3GS, 4 and 4s, but all of them have different hardware.) The only way for mobile phone gaming to truly come close to where I'd like it to be is for someone to release a phone with proper hardware controls, fast gpu, a good software platform and state from the start that you consider it a games console with phone functions added on. Something like the Vita merged with some Xperia Play (except obviously the phone would have to be much better). There are so many problems before this can possibly happen that I don't even want to go into that any deeper right now, enough said that I can't see this happening any time soon. It's either this or enabling different quality settings similar to the way PC games work (and some mobile ones as well). But at the end of the day the experience will suffer.

Ultimately, I think you are right

Lukasz Markiewicz's avatar

Lukasz Markiewicz 28 November, 2011 02:42

blarg, no edit button?? shame on you cnet. That last sentence doesn't belong there :P

rboekee's avatar

rboekee 28 November, 2011 09:24

The problem isn't what they're trying to do it's the way they're approaching it. Valve manage to do similar things with Steam without pi$$ing people off because they approach it by asking what they can offer a customer, they view games as a service rather than a one time cash cow. Look at TF2, it came with the orange box which was priced at the same level as a normal game but contained all of the HL2 games, portal and TF2! They then went on to continually update TF2 with maps, features etc and then they even made it free! And the L4D games where the same!

In short Valve have managed to offer a service that is so good/convenient that I happily buy games there even though I know I won't be able to sell it on, even when I can usually get those games a bit cheaper from the likes of amazon!

Unfortunately for this to be a viable option on consoles there needs to be big push from Microsoft and Sony with their new consoles to encourage digital downloads, open up access to steam (well done to Sony for already making a start with this).

As far as the article above goes... unfortunately this site seems to be very pro Apple, pro iPhone etc. it would be good to see some more writers in your ranks that are pro PC, pro Android etc. It could lead to some great arguments that could be published as articles!!!

anonymous's avatar

anonymous 28 November, 2011 14:42

Yeah the games industry really is in danger to apple... oh wait MW3 makes a stupid amount of money in the first week... how much has angry birds made? Pathetic article.

Naryan's avatar

Naryan 28 November, 2011 17:30

Rich, you have got to be one of the most unbelievably irresponsible and selfish people I've ever conversed with in my entire online life.
You're what's wrong with the system.

Naryan out.

Jezwin Raj's avatar

Jezwin Raj 29 November, 2011 10:03

I understand that people are angry that the author is a bit biased towards apple. But, we shouldn't ignore the point that he is making! Its true that the PC, XBox, PS games industry has grown in techonology, arrogance and annoyance.
We shouldnt be comparing the mobile games to PC games yet. But should realise that what the games industry is charging for a game is ********..!

anonymous's avatar

anonymous 9 December, 2011 10:35

bit dramatic dont you think

anonymous's avatar

anonymous 25 April, 2012 02:53

The problem I have with this article is the fact that its headline is ''you deserve to lose to apple'' that headline is just ridiculous. The game industry for consoles and PC's is aimed at a completely different market. Apple sell games that are worth 5 minutes of your time and offer no depth, theyre aimed at simple people who don't give a rats *** about plot development and interaction so of course they're going to sell more, they also cost 99p hardly anything to compare to. No matter what you can't get the same experience on a console that you can on a mobile. Period. To say they are losing is ridiculous because gamers will always buy games because let's face it, there isn't really an experience like it, playing with your friends and stuff is way better and having that massive screen full of GAME and not your fingers hindering graphics and other aspects is second to none.

On another note the article does have some good points and highlights the fact that publishers are wanting to make as much money as possible and what they charge us is ridiculous, if games were a little cheaper then they would sell a lot more but also we don't know the time, technology, power, equipment it takes to make these games and so I think they put them at prices that aren't too far off the mark. games always costed around £25 - £30 pushing it up more and more and that could be a result of resources and whatever not.

This guys articles always make a reference or comparison to apple in some way to the point it's sickening. If his article headline read differently people would appreciate the article more.

anonymous's avatar

anonymous 8 February, 2013 11:02

why just loose to Apple? why not say "to mobile" as Apple aren't the only other option...

Post your comment

Make your comment count. Log in or register to skip the 'Are you human?' question and get an avatar

Your email will not be displayed with your comment

Copy the letters and numbers to prove that you're human. You won't have to do this if you log in or register

Your comment must comply with the Terms of Use

About CBS Interactive

Copyright © 2013 CBS Interactive Limited. All rights reserved.