If you're not ensnared in the bear trap that is iTunes, and you own a phone that doesn't have a lower case 'i' at the start, you might be wondering what to do about music. With Windows Phone 7 launching this week, Microsoft has finally brought its Zune store to the UK, and with it, the streaming and download service Zune Pass.
Spotify is well established in the UK, with a multi-tier service that offers music for free -- ad supported -- and extra services if you're prepared to cough up £10 per month for its most feature-packed option. It's £1 more than Zune, and you don't get ten free downloads like you do with Microsoft's version, which is a shame.
Let's have a look at both offerings and try to determine which one is worthy of your monthly subscription.
PC software
This category is hard to call. If you have a powerful computer, the Zune software is likely to be an attractive and well-designed option. If you're languishing on some HP junk that your company bought second-hand from India where they'd finished using it as a doorstop, you might prefer the Spotify app, which is lightweight and responsive on every PC we've tested it on.

That said, the Zune software does much more. It syncs photos, music and video with a compatible device. It also allows you to rent movies, subscribe to podcasts and manage your video collection. It has a mini-player, which is really useful, and graphically, we think the Zune software is much more modern. Spotify is basically a clone of the illegal download service Napster, before the P2P service went legit.

Winner: We're going to give this one to Zune, because overall, it's better. See the 'speed' section for our thoughts on using the software.
Mobile software
There's no hiding the fact that Spotify's Android app is utterly awful, and those who use Spotify on the iPhone tell us it's not much better on the Apple device, either. Using it on the Samsung Galaxy S, we're lucky if we can make it through a whole song without the software going daft. Generally, it seems the app likes to sign you out on a whim. When it does that, the music stops playing, and you have to go through the tedious sign-in process again.
Obviously, Zune is assisted by the fact that it's a Microsoft product that only works on Microsoft products, but hey, that model works well for Apple, so why the hell not? On a Zune or Windows Phone, the Zune software syncs the music directly, so there's none of the messy third-party software you need to play music with Spotify. On the other hand, there's no Zune app for other platforms and, for some reason we can't fathom, you can't actually buy a Zune in the UK.
Winner: Draw. On the devices that support Zune, the Microsoft contender is far superior. But Spotify works on more handsets, including those running the new Windows Phone 7.
Sound quality
Spotify streams music at 320k using OGG for premium subscribers, and Zune uses WMA two-pass encoding at 192k.
Ignore the technicalities of the encoding, though. Both sound quite similar, and we didn't have a technical problem with either.
Winner: Draw -- we can't tell the difference, but someone with a £500 HDMI cable might be able to.
Speed
In Spotify, searching for a song produces results quickly, and it's very clear what music is available. That's not always true for the Zune software. Searches complete quickly, but it can sometimes get confusing as to what is and isn't available. Also, tracks can take several seconds to start playing with Zune. This delay doesn't exist on Spotify.
Winner: Spotify. Its basic software is incredibly snappy, and we just can't say the same about Zune.
Price
Spotify Premium costs £9.99 per month (there is a £4.99 option, but it's not comparable to what the Zune Pass offers, so we'll ignore it). The Zune Pass costs £8.99 per month
With Spotify, your monthly tenner gets you advert-free streaming, the ability to download tracks to your PC and play them offline, and the option to use the Spotify mobile app.
Zune is slightly better in that, like Spotify, it works on a PC -- but you also get ten free songs per month as part of the Zune Pass.
Winner: Zune.
Buying music
In Spotify, music purchases are powered by 7Digital. Eminem's Love the Way You Lie costs £1.29. On Zune, Microsoft continues the MS Points lunacy, obfuscating the actual cost behind a daft points system so you never really understand how much you're paying. Online convertors tell us the same track is 99p on Zune. Compare these prices with Amazon, where you can buy the song for £0.89.
Both Zune and Spotify use 320k MP3 downloads, whereas Amazon uses 256k VBR MP3s.
Winner: Neither, really. Get your music from Amazon and import it for the cheapest results. We'll grudgingly give this to Zune, though, as it is the cheapest of the two.
Extras
Spotify has the advantage of being available in more places than Zune. Its recent inclusion on Sonos has been a fantastic, and much-requested, development. You can now access your playlists and Spotify's massive music library from your multi-room audio system, and that's pretty cool in our opinion.
What Spotify wins with Sonos, however, it loses in podcast support. The Zune software allows you to subscribe to podcasts, and frankly, we don't understand why Spotify doesn't offer this. In addition, we'd like to see both services support the BBC's 'listen again' functionality.
Zune also supports video, but as this is mostly a music round-up, we're not going to dwell on that too much.

Winner: Zune. Because podcasts and video integration are likely to appeal to more people.
And Napster?
Napster is a footnote here, but for two good reasons. The PC software is the worst cack we've ever used and it doesn't support 'licenced' copying of music to your mobile device. If Napster created an Android app and made its software more like Spotify, it would probably be better than both Zune and Spotify. It's also cheaper, at just £5 per month, with 5 free MP3s thrown in, too, which makes it a bargain.
Conclusion
We didn't really expect this, but there is simply more to Zune than we thought. The library seems good, although we don't know how many tracks Microsoft has rights to in the UK. Spotify is still a decent service, but for £1 more per month, you get less. We love that Zune gives 10 free MP3s per month to Zune Pass subscribers, which alone makes the service worth paying for. Music is also cheaper on Zune, which we think is likely to be important.
At the end of the day, Spotify works on more devices. For that reason, and in spite of our fond feelings towards Zune, we suspect it will remain the more popular of the two services. Zune is certainly much better than we ever believed possible.

Comments 14
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Anonymous 13 October, 2010 12:56
In UK there will not be 10 free tracks
Anonymous 13 October, 2010 13:37
I've been a big fan of Zune for over 2 years now and been looking forward to access a Zune Pass in the UK for a long time. However, my over-enthusiasm for being a part of this ecosystem early has unfortunately burnt me and I'm sure this also applies to a bunch of non-US fans too who have eagerly been awaiting the arrival of Zune Pass in their respective countries. Check out my rant on the comments of the Cnet UK facebook page and see what I'm talking about.
Kaushik
Anonymous 13 October, 2010 17:53
Can Zune be used on a with a free option like Spotify's ad funded option?
Anonymous 14 October, 2010 08:13
"Spotify's Android app is utterly awful" ???? It's flawless at least on my phone in denmark.
Who want's 10 free tracks, when you can have all your tracks offline with spotify?
Spotify is about access, not to own tracks.
anonymous 14 October, 2010 13:06
What's wrong with the Android Spotify app? I have a premium account & have used it on both my old iPhone 3GS & my new HTC Desire. I can honestly say that the Android version is vastly better. It's one of the few Android apps I've used that is superior to the iPhone version.
The UI is attractive, responsive, easily searchable & now even includes features such as What's New or artist biographies. Plus the fact that you can download tracks over both wi-fi & 3G for when you're offline & it's a complete winner.
With Zune & Spotify comparisons, yes you can download 10 tracks a month with Zune but, although you never strictly own the music, you can download over 3,000 Spotify tracks to your device. That's the equivalent of 250 years worth of Zune Pass.
Anonymous 14 October, 2010 17:56
Not sure what you guys were on when you wrote this post but Spotify is far better than Zune! Microsoft slipped you a cheque or something?
Anonymous 14 October, 2010 23:37
Yes, there is 10 free tracks per month in the UK. It's there in plain English on zune gb site
Anonymous 15 October, 2010 11:52
The terms read: "If available in your territory, you may also receive song credits for up to ten (10) downloads of sound recordings."
Note the "if available in your country" part.
Anonymous 17 October, 2010 01:09
You do know that the ten free tracks are in fact, ten free tracks to keep forever. You can download as much music as you want for offline play, just like Spotify. If you've imported a Zune/ZuneHD then this is a must, you download the album and it syncs to your Zune too instantly, what more do you want?
Anonymous 20 October, 2010 16:01
Some of you people obviously aren't "getting it" what the Zune Pass offers you -
With the Zune Pass, you can download and play ALL THE MUSIC YOU WANT, as in "fil up your entire hard drive" with music and pay nothing more than the monthly fee.
Also, you can stream ALL THE MUSIC YOU WANT right off the web either in your browser or in the Zune player, or even through wi-fi through the Zune player, again, paying nothing more than the monthly fee.
Then ON TOP OF ALL THAT, you can ALSO choose to download and KEEP FOREVER DRM FREE mp3s of 10 tracks per month, again, paying NOTHING more than the Zune pass.
In summary, for 15 bucks a month, you get ALL of the above from Zune Pass. Sorry to use all caps you people, but damn..... it's not difficult.
Well maybe it is. Apparently it's been so "to good to be true" for so long over here in the States that the masses haven't clued into the fact over here and are still caught in the iPrison.
anonymous 17 July, 2011 00:03
As above, Zune Pass is a fantastic value and an absolute must have for anyone with a Windows Phone 7 or Zune/Zune HD. Great for everyone else, as well. They'll continue to get my music subscription payment.
Spotify is going to take the world by storm, though -- it's so easy to create links to use over social media. Zune has its built in "Social" . . . but it's not very social. This is where the two are really going to separate and Spotify will shine.
One thing you got wrong in this story is that Spotify can be used on a Windows Phone 7. It cannot. It's supposed to be coming, but that's in the future -- and there's no ETA.
anonymous 29 September, 2011 17:51
This post is nearly a year old now, as still has a glaringly wrong statement in it.
"Spotify works on more handsets, including those running the new Windows Phone 7".
Spotify does not run on Windows Phone 7. Sure there are videos demoing it, it has been used as a sales point for a while now, but to this date, there is no WP7 Spotify app available. I've just today switched to Zune Pass because I'm fed up of waiting for the app.
Also sadly, there are no free credits available to the UK Zune Pass users. Stream and download as you please, but lose everything if your subscription stops.
anonymous 16 October, 2012 02:07
Spotify app on the iPhone is brilliant. No problems.
anonymous 16 October, 2012 02:12
The selection of music on Spotify is amazing. It's really great for EDM music especially. Where Spotify has numerous tracks from many artists I love, Zune doesn't even recognise their names lol. Terrible.
Does look slick, though :P