Three-quarters of Britons are unhappy with their broadband, according to new figures. From poor customer service to arthritic speeds, it seems connecting to the Internet leaves the majority of us tearing out our hair.
Discount site and big survey fans MyVoucherCodes asked 1,647 people aged 18 and over if they were happy with their broadband speed. Seventy-six per cent said no.
Fifty-nine per cent were miffed because their service was simply too slow, while 39 per cent said they were generally unhappy about the company that provides their broadband. Most of the latter were complaining about poor customer service -- if they could get through at all.
Leeds suffers the worst service, according to the survey. Aberdeen, Newcastle, Plymouth and Glasgow are also stuffed full of unhappy broadband users. Here's Ofcom's map of broadband speeds showing the country's hotspots -- and notspots.
Of the remaining folks who were actually happy with their service, more than half reckoned it could be improved.
We reckon Internet service providers should sit up and take notice of these kinds of figures. Earlier today, Ofcom pledged to make it easier to switch your broadband, to make it easier to take your custom elsewhere if you're unhappy with the service.
It's hard to say whether this is an accurate picture of how happy we are with our Internet providers, but from our experience, it sounds more than plausible. Broadband is one of those services that's so variable it can cause a huge amount of frustration -- speeds can drop by a third in the evening, for example.
How happy are you with your Internet service provider? Tell us who you're with and if you're satisfied in the comments or on our Facebook page.
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Comments 4
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Caveo 10 February, 2012 10:51
Sky.......slow zzzzzzzzzzzzzzzzz
anonymous 10 February, 2012 11:23
I have been with Plusnet for many years, since it was Force9! Those days were dial up and it was 'decent' then and along came Metronet. I went BB and what a difference. In the last year or two it changed over to Plusnet and I am still with them as I have, in all those years, only ever been without a connection twice. Once was on the dial up so that doesn't count and the second 'cos my payment method had expired!
I wouldn't say they are the cheapest (but are offing BB for around £4 p/m) or the fastest (Iam getting 7.8M) but they do provide an excellent service at a very good price and offer generous allowance, with no metering at night (from 12 to 7 or thereabouts) along with good tech support.
No, I am not a Plusnet employee - just a really satisfied customer.
Starb.
Paul Bamborough 10 February, 2012 13:08
talktalk very slow they said when i got it i would get up to 20 meg but i only get about 5 meg
anonymous 10 February, 2012 13:15
Sky. Unreal gripe with disconnection issues. Stable connection only occurred when line was capped sub-dialup speeds and took 3 months to be sorted with over 3 call outs from BT engineers which wanted paying 100 quid for. Only after a foul mouthed letter did they send the last guy out who came to the conclusion we needed a new router... New router's giving us 7 meg, stable. Craziness.