Acer Aspire Predator: Remorselessly hunting down Alienware

AnonymousThu 22 May, 2008 7:58pm

it looks really nice and the specs sound great to, but theres one fatal flaw...

IT'S ACER!!! *que sound of screams*

the build quality will be complete poo, you'll only have to look at the box for the tower and the beast will die.

AnonymousSat 14 June, 2008 1:05pm

What the hell are you talking about!!! So what if its ACER,,, atleast someone has the guts to stand upto alienware. They've been dominating with the highest specs since well,,, EVER and now that acer have came up with the new 64 bit procceser they can put in 8 gb of ram and alienware only have 4gb which would blow their pants of.... so shut up if you think ITS ACER (stupid head) this is probably going to be the fastest computer on the market when it comes out.......
and by the way does the price include the monitor?

AnonymousTue 17 June, 2008 7:43pm

the price doesn't include monitor, it costs 420E (I think) more for an orange matching monitor (24-inch).
for CNET, is there gonna be a review soon?

PatmanThu 24 July, 2008 11:24pm

WOW lol that is bada** look would match my wall colour lol

HowonSat 2 August, 2008 2:10pm

you're wall is orange O.O
btw the monitor 450 Euros in Germany (2ms, F***ING 50 000:1 contrast (dynamic), 92% of the color gamut, only about 30 degrees tilt).

AnonymousThu 7 August, 2008 4:15pm

Acer Aspire Predator has taken ma breathe away. Feel the flame on that Predator, the specs r just 2 wicked. In your face Alienware.
If only there is a slick black or metal color instead of orange. Got's to start saving for this baby.When will the price be announced? I hope i can afford it.

AnonymousTue 12 August, 2008 4:05am

TO HELL WITH ALIENWARE! WORST BUYING EXPERIENCE OF MY LIFE! NEVER BUY ANYTHING FROM THEM!!

THE FOLLOWING EMAIL IS THE SECOND ONE I HAVE SENT TO THE CEO AND OR PRESIDENT OF ALIENWARE. STILL WAITING FOR A RESPONSE.....WEIRD HUH?

***************I AM RESENDING THIS EMAIL TO THE CEO OR PRESIDENT OF ALIENWARE....IF YOU ARE NOT THE CEO OR PRESIDENT OF ALIENWARE, DO NOT RESPOND. I AM DEMANDING A REFUND OR REPLACEMENT! I WILL NOT STOP UNTIL MY WISHES HAVE BEEN SATISFIED. THIS IS NOT A REQUEST TO HAVE MY COMPUTER FIXED. I WILL NOT BE SENDING IT IN FOR REPAIR! YOU WILL REPLACE IT WITH A CURRENT MODEL WITH WINDOWS XP PRO, OR ISSUE A FULL REFUND. CALL OR EMAIL TO OBTAIN SHIPPING ADDRESS FOR SHIPPMENT OF NEW COMPUTER/MAILING OF REFUND CHECK.*******************

-Ljp

Dear Alienware President and/or CEO- In August, 2007, I purchased from your website an Alienware Aurora M9700. Customer ID number 431318, Order number PC-515487, Invoice number 351814. I am writing to DEMAND a refund or REPLACEMENT! Upon ordering this computer, I was very excited. ALTHOUGH I PAID A TOTAL OF $2,399.44, I was confident that it would be well worth the price paid...I was SADLY MISTAKEN! When I received my computer, I took it out of the box and powered it up, as the directions stated. Once the power was on, it started making a clicking noise. I called your "tech support" and spent 2 HOURS ON HOLD, AND EVERY TIME I SPOKE WITH ONE OF YOUR "REPRESENTATIVES", I WAS TOLD, "PLEASE HOLD TWO MINUTES." After my long wait and some very unprofessional conversation and troubleshooting, I was told to take a SCREWDRIVER to my new computer and remove one of the two hard drives. I told your "representative" that I was very uncomfortable doing this, as I was not by any means a computer technician, nor did I have the proper equipment to ensure that I was grounded, so I didn't shock the computer with static electricity. Reluctantly, I did so anyway, and was told to send the hard drive back when I got my new one in the mail. For the next few days, I had to sit on the phone for countless hours, attempting to reinstall windows on only one of the hard drives. I had to repeat this process AGAIN when the new hard drive came. Had this been the only problem I ran into, I would not be writing this letter... Other problems that have come about since then have been as follows:

1.) Constant crashes and loss of information (reported, unresolved)

2.) Countless hardware error messages (reported, unresolved)

3.) Problems with video card (reported, unresolved)

4.) Completely lost administrator account, along with 80+ gigs of IMPORTANT INFORMATION! (reported, unresolved)

5.) HORRIBLE CUSTOMER SERVICE AND TECH SUPPORT

a. Never given straight answers

b. When I had a problem with the wireless card, I was AGAIN instructed by your less than stellar support staff to COMPLETELY REMOVE THE KEYBOARD IN MY LAPTOP AND DIG INTO THE MOTHERBOARD!!!! I again told them that I was not qualified to do this and that I did not have the proper equipment!!

c. Today, I called to speak with someone about my disappointment with your company and spoke with a customer service rep named Mike. After some time, he finally agreed to transfer my call to his supervisor. He told me "please hold two minutes". I proceeded to hold for 10 minutes. The "supervisor" then got on the line. This supervisor's name is Eddy Ramos, agent ID# 00377,Customer Service Supervisor. I explained to him that my computer was a LEMON and demanded a refund or replacement. He told me that this was not an option. I demanded to speak with his superior and was told, and I QUOTE: "You are higher position you can reach customer service dept." To my knowledge, this means absolutely nothing in the English language. I asked him to transfer my call to Alienware's ombudsman, and he refused. I continued to demand to speak with the ombudsman, and was continuously denied. Eventually, your customer support "supervisor" informed me that